What are the responsibilities and job description for the Assistant Service Manager - Ridge Parc position at Carleton Living?
Position Summary:
To be responsible, under the direction of the Community Manager, for the overall maintenance of the assigned property. Because of the importance of assuring the successful management of the maintenance staff, the maintenance technician/assistant must be trained to perform the duties of the Lead Maintenance and provide support and cooperation in completing all work items.
Duties and Responsibilities
- Report to the Community each morning to communicate daily needs of the property and receive daily assignments.
- Report any observed problems in units or on the property to the Community Manager
- Keep or ensure grounds, garbage container areas, hallways, garages and/or parking lots in a neat and orderly manner, not allowing any trash or debris to accumulate. Patrol these areas every morning and continually throughout the day. Depending on the property, you may be required to vacuum and/or blow hallways, parking areas and/or breezeways as necessary. The direct supervisor will determine the frequency of these duties. Some properties may require these tasks daily.
- Assist management/leasing staff with curb appeal which may include detailing model units, putting out balloons, banners, a-boards, etc.
- Oversee and assist all work associated with the upkeep of the grounds.
- Work orders are to be recorded in the work order system. Permission to enter must be given by the resident. Work orders are to be properly completed within 24 hours unless parts or outside repair by a contractor must be secured. If a work order is not completed within 24 hours, the resident must be notified in writing as to the anticipated completion date. Leave the resident a copy of the completed work order in the unit and return one copy to the office for filing OR leave the resident copy of the incomplete work order with the estimated date of completion and return one copy to the office.
- Maintain and periodically analyze work orders for consistent patterns or long-term maintenance concerns.
- Regular maintenance of the building exteriors, building interiors and common areas directed by the Service Manager and include but are not limited to pressure-washing as needed, painting and maintenance of all building systems such as gutters and downspouts, roof drainage systems, French drain systems, surface water management systems, fire alarm systems, fire extinguishers, fire sprinkler systems, signage, laundry centers, playgrounds, tennis courts, sports courts, and any other common areas, etc.
- Perform a wide variety of HVAC, electrical, plumbing, carpentry, and preventative maintenance tasks, as needed/requested.
- Maintenance staff should control for pests such as wasps, bees and fleas (unless the nest is too large and presents a danger to the staff and/or resident). All other pest control needs, e.g., rodents, cockroaches, silverfish, ants, etc., should be assessed and taken care of by a professional pest control vendor.
Turnovers:
- Vacant units are to be turned and made market ready within 3 days of the prior resident’s move-out. Maintenance staff schedules may be varied to accommodate the turnover schedule when the 1st day of the month falls on a weekend. Status of vacant units should be reported on a board in the management office.
- During the 3rd week of every month, pre-inspect any units on notice to vacate and assess what maintenance supplies will be necessary to return the units to market ready status. Prepare a supply order in writing and turn it in to the Business Manager for order placement and approval.
- At the discretion of the Business Manager and/or Maintenance Supervisor, and depending on size
of property and number of turnovers, maintenance personnel may be required to paint units. - Change the lock(s) on all vacant unit doors, once vacant, and make or have made any necessary keys. Occupied unit keys may require changing periodically depending upon the situation.
On-call Emergencies:
- The Service Manager and Assistant Service Manager must be available to take emergency calls on a 7-day rotating basis. The staff person on-call will be equipped with a digital pager and is required to return pager calls within 10 minutes of the page.
Qualifications for this Position
- High school education or equivalent.
- EPA 608 Certified
- 3 years experience in multifamily maintenance and experience involving public contact preferred.
- Valid driver's license and current vehicle insurance.
- Use of personal automobile for local job-relate travel and pick-up, or ability to drive pickup truck and van.
- Willingness to pitch in and work in areas other than repairs and maintenance, i.e. janitorial, custodial, gardening, painting, etc.
