What are the responsibilities and job description for the Customer Service Representative/Administrator position at Carlex Glass Company?
ESSENTIAL JOB FUNCTIONS
- Analyze sales orders to determine and approve which orders should be released to the shipping department.
- Advise other departments including Supply Chain & Production of part inventory discrepancies, leading to status changes and / or quality checks.
- Advise Supply Chain of incoming inventory anomalies that impact future forecasts, especially from customers using EDI.
- Analyze sales orders to determine and approve which orders should be released to the shipping department.
- Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.
- Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.
- Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.
- Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and / or returns from customers.
- Analyze system reports and data to determine the best course of action for the customer.
- Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.
- Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.
- Provide insights to Carlex management on daily dialogue and information obtained through customer contact.
- Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.
- Coordinate with compliance specialist, request & review USMCA forms / international documents as needed for freight clearance for international customers.
- Schedule company events, meetings, appointments, and travel arrangements for executives or team members.
- Answering and directing phone calls, managing email communication, drafting and distributing letters, memos, and reports.
- Creating and editing documents, presentations, spreadsheets, and reports as needed.
- Capturing and publishing meeting minutes, preparing agendas, and coordinating logistics for meetings.
- Inputting data into spreadsheets or databases as required.
