What are the responsibilities and job description for the Program Analyst position at Carlex Glass Company?
ESSENTIAL JOB FUNCTIONS
- Maintain robust vendor network to ensure national coverage of auto glass replacement parts and installation services
- Maintain Mopar Supplier Direct Ship website daily; process dealer order cancellations; review open and past due orders; provide promise dates to Mopar as needed; create reports for Carlex and Mopar management
- Respond to questions and concerns from Mopar Customer Service Division and Stellantis
- Interface with Mopar material planning, purchasing, sales, customer service, and warehouse staff to improve fill rates and expedite emergency orders; contact distributors to find parts out of stock at Mopar warehouse to fill dealer orders
- Maintain dealer database, parts database and distributor pricing database with Quest call center
- Attend weekly conference calls with suppliers to review status of backordered parts
- Create and extensively audit bi-weekly vendor payment reports, create monthly auction statements
- Analyze data to ensure vendor compliance and identify market trends
- Conduct pricing analysis and create new auction tempered price book annually
- Address vendor and customer questions and concerns
- Work with Carlex sales representatives to correct vendor service issues
- Collect on past due accounts and assist third party administrator with cash application issues
