What are the responsibilities and job description for the Customer Service & Order Management Specialist position at Carlisle Companies?
Carlisle Weatherproofing Technologies (CWT) , a worldwide leading diversified manufacturer of premium building products and related technology has immediate openings for a Customer Service Representative with Carlisle Coatings & Waterproofing (CCW) located in Wylie, Texas. This position is responsible for managing the entire customer order process, starting from the initial request for pricing and presentation of the pricing quote, all the way through to the receipt of the customer service order and entry into the order management system, which may include SAP and or JDE. This position will also act as a liaison between the customer and the functional groups, ensuring that any changes to the product or shipping schedule are communicated to the customer before they receive the product. To excel in this position, you will need to build strong relationships with customers and be able to help identify solutions that will benefit both the customer and the company.
Duties and Responsibilities :
- Handles all customer service requests, managing customer orders from placement through shipment, providing accurate lead times and verifying prices, credit memos, and return merchandize authorization (RMA).
- Manages and documents customer issues and act as a primary point of contact for resolution.
- Determine customer requirements and expectations and prepare and present quote to customer in a timely manner.
- Maintains a network of appropriate contacts within the various Departments, such as Shipping, Purchasing, Production, etc. as well as external vendors.
- Identifies opportunities to benefit the customer and the company.
- Understands products applications and works with the customer to identify the best solutions for the project requirement.
Competencies
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BENEFITS AND PERKS
Our employees' well-being is crucial to Carlisle's success. Despite the nationwide increase in healthcare costs, Carlisle has maintained the same employee premiums for four consecutive years by absorbing the rising medical insurance expenses. Furthermore, you have the flexibility to tailor a benefits program that perfectly suits your needs.
Benefits offered :
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