What are the responsibilities and job description for the Information Technology Intern position at Carlisle Companies?
This IT internship will play a pivotal role in enhancing our organization's knowledge management capabilities. The intern will collaborate with various IT teams to gather, curate, and maintain a comprehensive knowledge base, ensuring that our internal teams have access to up-to-date information and resources.
Duties and Responsibilities :
Knowledge Base Content Creation : Research and gather information from subject matter experts to create new knowledge base articles on a wide range of IT topics.
Article Editing and Maintenance : Review and update existing knowledge base articles to ensure accuracy, relevance, and consistency with current best practices and procedures.
Collaboration with IT Teams : Work closely with IT teams to identify knowledge gaps, gather feedback on existing content, and ensure that the knowledge base aligns with organizational needs and priorities.
Subject Matter Expert Interviews : Conduct interviews with subject matter experts to gather in-depth information on specific IT topics and translate complex technical concepts into clear and understandable language.
Knowledge Base Organization and Categorization : Assist in organizing and categorizing knowledge base articles to facilitate efficient retrieval and navigation.
Qualification :
Excellent Written and Verbal Communication Skills : Ability to effectively convey technical information to a diverse audience, both verbally and in writing.
Advanced IT Skills : Strong understanding of various IT technologies, systems, and processes.
Attention to Detail : Meticulous approach to data entry and information management.
Problem-Solving Skills : Ability to analyze complex problems and identify effective solutions.
Teamwork and Collaboration : Experience working effectively in a team environment and building positive relationships with colleagues.
