Accounts Receivable Clerk

Position Summary: Accounts Receivable Specialist responsibilities include tracking invoices and incoming payments, properly recording associated transactions, and maintaining customer relationships. This position reports to the Credit & Collections Manager.

Primary Responsibilities:

• Monitor and analyze accounts receivable balances, customer accounts and their respective activities to ensure customer payment is within terms of sale; to maintain compliance with company standards, and in compliance with financial policies and procedures.
• Manage the collection process by contacting slow paying customers via phone, email, and fax. Ability to operate related office equipment.
• Reconcile the Accounts Receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve customer billing issues. Facilitate proof of delivery, and pricing disputes with the customers. Communicate with Sales and Engineers keeping them informed of customer problems.
• Apply cash to the proper customer accounts when it arrives in our bank account. Pull bank statements and lockbox details from our bank to use in cash application. Balance daily postings and cash received.
• Drafts correspondence for past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholder to request payment. Use organizational skills to maintain call records on accounts.
• Communicate potential write-off of bad debts to the Credit & Collections Manager and prepare write-off documentation when required.
• Process credit and debit memos as required to clear deductions.
• Match open credits and invoices and process adjustments as required to clear accounts of extraneous items.
• Relays changes of information on customers to the Credit & Collections Manager to update customer database information.
• Assist with pulling details for audits when required.
• Submit invoices into customer portals for payment.

Requirements:

• Minimum 2 years credit and collections experience; bachelor’s degree preferred but not required.
• Experience with cash applications.
• Strong attention to detail and accuracy.
• Ability and determination to complete tasks timely. High level of accuracy and efficiency.
• Ability to be firm but reasonable when making collection calls and to maintain a professional demeanor while working with external and internal customers.
• Strong interpersonal skills to resolve customer issues and maintain/enhance customer relations during difficult conversations.
• Strong team player with time management skills, ability to maintain focus on projects, attention to detail, excellent communication, and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Systems proficiency (Microsoft Excel and Word); ADOBE; ERP operating systems (EPICOR).