Client Partner

CLIENT PARTNER SUPPORT DUTIES:

• Assist with answering of national, multi-line phone system; prequalifies and screens calls; directs calls appropriately.

· Troubleshoot general client questions pertaining to installation, finishing, floor maintenance, etc.; accurately record all customer communication, correspondence, and conversations in CRM database

· Check general office voicemail, service requests and/or forward messages to the appropriate contact.

· Complete orders for ancillary products such as stains, finishes, touch up kits, etc.

· Create quotes (sales proposals) for standard flooring products as requested.

· Create quotes for stairs, accessories, and additional requests

• Assist with quote revisions and pricing updates as needed.
• Will regularly work with various other departments as needed to problem solve, troubleshoot, etc. anything that comes up pertaining to a quote.

SALES SUPPORT DUTIES:

· Partner with Sales Coordinators to manage customer accounts and orders.

· Assist showrooms by entering new clients into customer database as needed.

· Assist Client Services Manager with open proposal reports for all salespeople; distribute accordingly.

· Create client sample orders, showroom inventory sample orders, and internal orders as needed.

• Assist with ongoing maintenance of quotes and opportunity data in CRM; update quote names, link to associated job opportunity, and revise estimated close dates upon direction from the salesperson.

MANUFACTURING/SHIPPING DUTIES:

· Become familiar with various shipping carriers, and the process to identify freight costs within each.

· Create and communicate all the final shipping details to clients via email and phone calls.

· Create and communicate all tracking information to clients via email on day of shipment.

· Work closely with Manufacturing to obtain necessary information about our products and procedures for creating them.

MISCELLANEOUS DUTIES:

· Participate in meetings and training with sales, manufacturing, and client partner teams.

· Participate in general project management opportunities as they arise.

· Work to effectively establish priorities; assist in reprioritizing when necessary to ensure timely management.

· Perform other related duties as required or requested by the Client Services Manager.

· Assist with philanthropic campaign and event planning as required/needed.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Stoddard, NH 03464 (Preferred)

Ability to Relocate:

• Stoddard, NH 03464: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Stoddard, NH 03464

Salary : $17 - $22