What are the responsibilities and job description for the Automotive Service Advisor position at Carlock Nissan of Tupelo?
Job Overview
We are seeking a motivated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service needs while ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills and a solid understanding of automotive services, enabling them to effectively address customer inquiries and recommend appropriate services.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services and repairs required, including brake repair, tire service, and diagnostics.
- Prepare service estimates and manage the service writing process to ensure clarity and transparency for customers.
- Maintain accurate records of customer interactions, service history, and transactions including cash handling.
- Collaborate with technicians to ensure timely completion of services while maintaining quality standards.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Stay updated on automotive sales trends and new technologies to provide informed recommendations.
Skills
- Strong customer service skills with the ability to build rapport with clients.
- Knowledge of automotive diagnostics and repair processes.
- Experience in automotive sales is a plus.
- Familiarity with cash handling procedures.
- Ability to communicate technical information clearly to non-technical customers.
- Proficient in service writing and documentation practices.
- A background as a mechanic or in tire service is advantageous.
Join our team as an Automotive Service Advisor where your expertise will help drive customer satisfaction and loyalty!
Job Type: Full-time
Pay: Up to $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Shift:
- 10 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Automotive service: 1 year (Preferred)
Ability to Commute:
- Tupelo, MS 38804 (Required)
Ability to Relocate:
- Tupelo, MS 38804: Relocate before starting work (Required)
Work Location: In person
Salary : $120,000