Crew

Primary

Accountability :

The Crew Person is responsible and accountable for performing specific

tasks and duties, as assigned, within the restaurant. The Crew Person

provides each Guest with a positive Guest service experience, prepares

quality food products according to standards, and keeps the restaurant clean,

pleasant and safe for all Guests and employees.

Essential

Functions :

The essential functions of the Crew Person position are denoted below in the

following key areas :

TOTAL GUEST SATISFACTION :

Consistently provides a quality product and Guest service experience that

delivers total Guest satisfaction.

Follows all Carl’s Jr. Guest service guidelines and procedures; takes

the appropriate action to ensure all Guest receive Six Dollar

Service.

Works assigned station(s) accurately and productively; cleans and

stocks the station area(s); performs other cleaning duties as assigned.

Ensures that all Guests receive hot, quality products; prepares,

packages and delivers all products according to Menu Standards.

Handles all food products according to company procedures; follows

all company food safety, food handling and sanitation requirements,

to ensure the health and safety of Guests and employees.

TRAINING AND DEVELOPMENT :

Strives to improve personal skills and performance level.

Follows the steps outlined in the Crew Person Training Program to

learn new skills, duties and responsibilities and to improve personal

performance level.

Communicates to immediate supervisor when additional training,

guidance and practice is needed.

Understands how each job responsibility in the restaurant impacts the

Keeps immediate supervisor informed of anything which might affect

the Guests, other employees and overall restaurant operations.

Is performance oriented and driven; understands performance

expectations and is aware of performance results.

JOB EXPECTATIONS :

Consistently meets job expectations to positively impact the sales and profits

of the restaurant.

Contributes to the restaurant’s success by accomplishing the expected

work during each shift; consistently produces quality work.

Supports the goals, decisions and directives of Restaurant

Management; performs additional duties and responsibilities as

directed by Restaurant Management.

• Follows all company guidelines for food and cash controls, follows
• all cost control guidelines to maintain and minimize restaurant costs;

properly uses all products, supplies, equipment and facilities.

POLICIES & STANDARDS :

Follows and complies with all company policies standards s,

procedures and guidelines.

Follows all Carl’s Jr. safety, security and emergency policies and

procedures; maintains a safe and secure environment for employees

and Guests.

Holds self accountable for the methods and processes used to perform

all tasks and responsibilities and to achieve results.

CARL’S JR. SHARED VALUES :

• Models and encourages Carl’s Jr. shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty,

respect and dignity.

Contributes to an environment of trust to ensure honest, open and

direct communication.

Is performance oriented and driven; understands performance

expectations and is aware of performance results.

Requirements : EDUCATION

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable.

Good verbal and written communication skills; is capable of communicating

effectively with restaurant management, Guests and co-workers; bi-lingual

skills a plus.

EXPERIENCE

Must be a minimum of 16 years of age.

TRANSPORTATION

Must have reliable transportation to work.

ACCESSIBILITY

Must have telephone or other reliable method of communicating with the

restaurant.

HOURS

Must be able and willing to work flexible hours, possibly including opening

and closing shifts.

Skills & Abilities

Demonstrates and / or possesses the following :

• Ability to work with others (as a team).
• Ability to comfortably interact with all Guests.
• Ability to look at the restaurant operations (from a Guests viewpoint).
• Ability to meet performance standards for assigned tasks and duties.
• Ability to take initiative.
• Problem solving skills.

Physical Abilities

Must be able to :

• Stand for long periods of time.
• Bend and stoop.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant to work specific stations or perform

assigned tasks.

• Able to lift 50 75 lbs. comfortably.
• Work with various cleaning products.

Last updated : 2024-11-20