What are the responsibilities and job description for the Carlsbad, City of (CA) is hiring: Police Communications Operator II - Lateral in position at Carlsbad, City of (CA)?
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Under general direction, this position will receive, evaluate and act upon emergency and non-emergency telephone and radio communications which range from routine to the complex in the support of municipal law enforcement and fire departments; perform other related work as assigned. Communications Operator II is a class normally filled from the lower class of Communications Operator I. A Communications Operator II is the journey-level classification and works under general supervision and performs a wide variety of complex clerical and emergency tasks in support of the police and fire department operations.
Selection Process
- Oral Panel Appraisal Interview : Appraisal of general experience, education, judgment, problem solving ability and communication skills. Those candidates who are qualified will continue in the selection process.
- Background Appraisal Interview : Completion and review of detailed Personal History Statement. Candidates meeting the basic criteria will continue with a background investigation.
- Comprehensive Background Investigation : A detailed investigation of the candidate's personal history and suitability for employment as a law enforcement officer based on the job dimensions identified by POST. This investigation includes a lie detection polygraph screening.
- Captains' Interview : Personal interviews with the Captain of Field Operations and the Captain of Support Operations.
- Final Steps : Psychological and medical evaluations before hire are required. The Chief of Police may select / appoint any individual who has successfully completed the process. Appointments are probationary for one year.
Receive routine and emergency calls and dispatch police, fire and emergency medical units using a virtual telephone, computer equipment and / or a two-way radio console as well as a keyboard and mouse, trackball or foot pedal.
Perform multiple tasks simultaneously, such as receive, document and disseminate information accurately in both written and oral form, enter information into and retrieve information from computer systems and read information from multiple computer screens.
Document facts accurately, legibly, and completely during multiple / emergency call situations.
Coordinate activities within the city departments as well as with other emergency service and other government jurisdictions. Monitor other radio frequencies, dispatching appropriate emergency units when necessary.
Take and evaluate reports, handle complaints, and requests for service over the phone and in person. Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations.
Provide responsive, high quality service to city employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
Screen and refer selected problems to appropriate supervisor.
Assist in the supervision and training of less experienced personnel in a one-on-one, on-the-job-training environment that includes writing daily / weekly evaluations.
Use computer terminals to inquire, enter and check data in local, state, and national information databases.
Perform routine cleaning and maintenance of radio / dispatch equipment.
Perform other related duties as assigned.
Knowledge of :
Ability to :
Any combination equivalent to the experience and education that could likely provide the required knowledge and abilities is qualifying.
One year of operational experience in public safety performing duties comparable to those of a Communication Operator I. Possession of a Police Officer Standards of Training (P.O.S.T) Basic Complaint / Dispatcher Certificate. Computer Aided Dispatch (C.A.D.) experience strongly preferred but not required.
To be considered, applicants must submit a City Application and Supplemental Questionnaire. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. Please note - A typing certificate is required. If invited to continue in the recruitment process, you must bring a typing certificate to the panel interview or upload one when submitting your application. 40 WPM is the minimum requirement.
Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration.
Pre-Employment Background Investigation
Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification.
All notices will be sent via e-mail.
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