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Insurance Customer Service Representative

Carlson & Associates
Gig Harbor, WA Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/19/2025

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Benefits / Perks

  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

    • Job Description

    We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

    Responsibilities

  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and / or policies
  • Collaborate with colleagues to provide comprehensive customer service

    • Qualifications

  • Knowledge of insurance products
  • High school diploma / GED required, Bachelors degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • P&C License Required

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