What are the responsibilities and job description for the Join Our Team: Customer Service Representative. position at Carlson Insurance Group?
About Carlson Insurance Group
At Carlson Insurance Group, we're more than just an insurance company. We're a team on a mission to safeguard our clients' futures, offering tailored insurance solutions that provide peace of mind. Our dedication to top-tier service and our skilled professionals set us apart. Ready to make a difference? Let's go!
Why You'll Love This Role
As our new Customer Service Representative, you're not just another employee; you're the heartbeat of our company! You'll be the first smiling face our clients interact with, tasked with guiding them through policy processing, claims handling, and ensuring they receive the stellar service they deserve.
Your Impact
- Be the go-to person for processing new policies and claims, ensuring accuracy and a personal touch.
- Navigate carrier websites to input information to get customer quotes on their insurance.
- Keep the conversation going, liaising with clients or agents for information exchanges, updates, and warm reassurances.
- Dive into details, from verifying application data to assessing policy adjustments, ensuring everything's spot-on.
- Keep our records meticulous and our clients informed, with every policyholder's file a testament to your organizational prowess.
- Play a pivotal role in policy changes, ensuring smooth updates to coverage amounts or insurance types.
- Be part of a team that values communication and collaboration, making sure agents and departments are in the loop.
Are You The One?
- You have a high school diploma or equivalent, backed by superb communication skills.
- Details? You love them. Organization? It's your middle name.
- Tech-savvy, with a knack for Email, Google Docs, or Word.
- Experience in customer service or insurance? That's a bonus, but your attitude matters more.
- You're upbeat, positive, and ready to make a difference.
What's In It For You?
- A competitive salary and benefits package, because you're worth it.
- Career growth opportunities? Absolutely. Your success is our success.
- A culture of support, teamwork, and fun. We're in this together.
- Training and development programs to boost your skills and career.
Ready to Make a Difference?
If delivering exceptional customer service in a fast-paced, exciting environment sounds like your dream job, we're excited to meet you. Join us in making a real impact in our clients' lives.
Apply now by sending us your resume and a cover letter that shines a spotlight on your unique talents and experiences.
Carlson Insurance Group is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Your future starts today. Let's create something amazing together!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
Shift:
- Day shift
License/Certification:
- Insurance Producer License (Preferred)
Work Location: In person