Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work as a team with the Executive Director and the Sales Director to achieve and exceed budget occupancy by assisting community Sales Director in any and all aspects of marketing and sales. Will be directly responsible for all aspects of sales, including in-house and external sales and revenue, public relations and tracking of all appropriate information while on community assignment. Support company-wide marketing initiatives and community Sales Director.

Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Manage data base of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, in calls, aged leads, business directories, websites, and other sources.
• Make outbound lead follow up calls to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Provide effective tours to qualified or otherwise interested customers on request.
• Articulation of company philosophy and features benefits of services offered.
• Manage collateral inventory.
• Build and maintain customer relationships.
• Enter new customer data and other sales data for current customers into computer database.
• Investigate and resolve customer problems with deliveries.

Qualifications

• Communication Skills
  • Ability to communicate clearly and effectively.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Strong customer service skills.
  • Interact well with our Carlton Family – residents, family members, all staff members, future residents.

• Reasoning Ability
  • Ability to apply common sense understanding and carry out written or oral instructions.
  • Strong organizational skills, ability to multi-task, and ability to work cooperatively as part of a team.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to identify downstream consequences and long-term outcomes of change to operations.

• Education and Experience
  • A.A. degree preferred
  • 2 years related sales experience, to include negotiation, time management, and troubleshooting.
  • According to Title 22 requirements, employee must be at least eighteen (18) years of age.

• Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must possess basic financial understanding of revenue and profitability.

• Certificates, License, Registration
• Current First Aid Certification (obtained through community)
• DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community)
• Health screening and negative TB test, must be less than six (6) months old (obtained through community)

Carlton Senior Living’s Commitment to Pay Transparency

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.

Carlton Senior Living benefits are designed to convey Carlton Senior Living’s culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

• Premium coverage for employee medical insurance
• Flexible Spending Account (FSA)
• Dental, Vision, Short/Long-term Disability, Basic Life, Voluntary Life and AD&D insurance plans;
• Generous vacation time and leave plans, as well as paid sick days and parental leave;
• Generous benefits like mental and emotional health support through our Employee Assistance Program, a 401K company match, gym and tuition reimbursements.

Carlton Senior Living reserves the right to modify or change these benefits programs at any time, with or without notice.

Carlton Senior Living’s Commitment to Equal Employment Opportunities

Carlton Senior Living is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Per Department of Social Services regulations, all applications must undergo an extensive background check, and certain misdemeanor convictions will require an exemption.

Carlton Senior Living is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at hrdept@carltonseniorliving.com .