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At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands-on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique “culture of caring.”

Join our exceptional team at Carlton Senior Living Sacramento as our Sales Director! This is a non-exempt role with a salary range of $65,000 to $70,000, plus commission opportunities. Please note the standard work schedule for this role is Tuesday through Saturday.

Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directly responsible for sales activities to promote the community to prospective residents and referral sources to achieve move-in and revenue goals. Conduct initial evaluation of prospective residents’ care needs and expectations and recommend appropriate solutions. Works as a team with the Executive Director and other community managers to achieve and exceed budgeted occupancy. Directly responsible for all aspects of sales, move-ins, revenue, lead management and accuracy in reporting information. Provides training support for Community Associates closely involved in supporting the sales efforts of the community.
  Skills and Experience
• Minimum of 3 years direct sales experience involving intangible products or services preferably in the senior living industry.
• Proven track record as a top producer.
• Ability to build and maintain relationships with associates, prospective residents and family members.
• Ability to uncover prospective residents needs and effectively address concerns during the sales process.
• Positive, upbeat, flexible team player with enthusiastic personality and a desire to make a difference in others’ lives.
• College degree preferred or comparable experience.

Essential Duties and responsibilities

including the following: Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Sales
  • Responsible for consistently meeting and exceeding established sales goals.
  • Make outbound lead follow up calls to potential and existing customers by telephone and email to qualify leads and sell services.
  • Effectively articulate company philosophy and features benefits of services offered.
  • Handle inquiries to convert calls into appointments/visits.
  • Conduct effective appointments/visits with prospective residents and families resulting in converting to sales/move-ins.
  • Build and maintain customer relationships.
  • Enter new inquiry data and other sales data for prospective residents into CRM software community database.
  • Promote the community by developing and maintaining quality relationships with existing and potential referral sources
  • Support the outreach sales and marketing activity that may require the associate to be out of the community occasionally.

Qualifications

• Communication Skills
  • Ability to effectively present information and respond to questions from individual and groups of prospective residents, managers, referral sources and the general public.
  • Communicate effectively in writing including reports and correspondence.
  • Strong customer service skills.
  • Ability to work cooperatively as part of a team
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or licensing regulations.
  • Interact well with our residents, family members, all staff members and prospective residents and their families.
• Reasoning Ability
  • Ability to apply common sense understanding and carry out written or oral instructions.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to identify downstream consequences and long-term outcomes of change to operations.
• Education and Experience
  • B.A. degree preferred, or equivalent experience.
  • Minimum of 3 years sales experience involving intangible products or services preferably in the senior living industry.
  • Competent in the use of Microsoft Office Suite (Word, Excel, Power Point, Outlook).
  • According to Title 22 requirements, employee must be at least eighteen (18) years of age.
• Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rates, ratios, and percentages and to interpret graphs.
  • Must possess basic financial understanding of revenue and profitability.
• Certificates, License, Registration
• Current First Aid Certification (obtained through community).
• DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community).
• Health screening and negative TB test, must be less than six (6) months old. (Obtained through community).