What are the responsibilities and job description for the Customer Care Representative position at Carly Jean Los Angeles?
Carly Jean Los Angeles is looking for someone with a genuine love for people and an enthusiasm to do work at the highest level! As a Customer Care Representative, you will be essential in delivering outstanding service and support to our online shoppers. Your core skills in communication, data entry, and problem solving will enable you to handle inquiries effectively and ensure customer satisfaction.
You should be passionate about:
- Making a meaningful impact on our customer experience
- Reading books about customer service, hospitality, etc.
- Adapting to the latest trends and how it serves our customer
- Understanding customer's problems & frustrations, and how our products serve them
- Communicating in our brand voice
- Putting outfits together
- Relationship management
- Bringing a positive attitude to every situation
We need someone who can help with:
- Responding to customer inquiries via emails and LiveChat
- Sharing product fashion knowledge with customers
- Sharing sizing advice
- Running errands to local stores, post office, etc.
- Assisting with sending out orders from office
- Keeping detailed notes on product issues
- Providing innovative ideas
- Attending weekly team meetings
- Prepping for upcoming events
- Lifting up to 50 lbs of clothes, racks, boxes, etc.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Tarzana, CA 91356 (Required)
Ability to Relocate:
- Tarzana, CA 91356: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25