What are the responsibilities and job description for the Front Desk Representative position at Carmel Swim Academy?
The Carmel Swim Academy is looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk tidy and presentable with all necessary materials.
- Greet and welcome everyone who walks through the front door.
- Answers questions and address complaints to the best of your ability and knowledge. If you cannot get an answer or address a complaint, get a supervisor or director to help you before the customer leaves.
- Answer all incoming calls and redirect them or keep messages.
- Keep updated records and files as needed.
- Help register new and existing customers for any and all CSA programs.
- Collect online payments for any and all registrations that take place at the front desk.
- Take up other duties as assigned
Requirements and Skills
- Proven experience as a front desk receptionist, agent or relevant position.
- Experience with computers and registration software.
- Knowledge in using Micrsoft office (especially Excel and Word)
- Knowledge in using Google Docs.
- Strong communication and people skills.
- Good organizational and multi-tasking abilities.
- Problem-solving skills.
- Not easily frustrated or overwhelmed with large volumes of people.
- Customer service orientation.
- Must be 18 years or older. (a background check will be done in order to complete the hiring process)
A good Front Desk Representative has excellent communication skills due to interacting with customers, employees, and vendors daily. They also have expert interpersonal skills to collaborate and give/receive criticism well. Soft skills such as friendliness and likability will help them excel in the position.
Scheduling
- Scheduling is done on a monthly basis.
- Employees are allowed to change their schedule, but must communicate with supervisor and/or directors.
- Sub policies do take place should you not be able to make an assigned shift.
- Our main focus is getting our evenings between 2pm-9pm and weekends (Sundays 11am-2:30pm) covered.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $14 - $16
