Director of International Student and Scholar Services - Office of the Provost

The Office of International Education (OIE) at Carnegie Mellon University serves as a central hub for international students, scholars, and faculty. It provides comprehensive support services, including immigration advising, cultural adjustment assistance, and programming to promote cross-cultural understanding. Through its initiatives, the OIE fosters a vibrant and inclusive campus community, enriching the educational experience for all students and promoting global engagement and collaboration.

OIE is seeking a Director of International Student and Scholar Services to lead the administrative functions for F and J student and scholar services, focusing on policy setting, case management, and service delivery post-COVID. They collaborate closely with the Office of International Education (OIE) Executive Director, supervise staff, and ensure compliance with complex government regulations. Additionally, they serve as the Responsible Officer (RO) for the Exchange Visitor Program, may assist with study abroad emergency response, and demonstrate cross-cultural sensitivity and leadership in international education.

Core Responsibilities:

• Policy setting, review of office practices, communication, education, outreach, and case management, with a focus on delivering exceptional services in a post-COVID context while maximizing efficiency and maintaining a student/scholar-centric approach.
• Provide strategic and operational direction and serve as the primary contact for international student/scholar immigration services and concerns.
• Oversees managers and team leads responsible for foreign student and scholar advisors, immigration compliance, reporting, and document production. They lead their team, advocate for staff, and ensure a positive workplace environment while leveraging organizational policies, relevant government regulations, and their own expertise to train and supervise staff, guide departmental contacts, ensure compliance, and develop best practices.
• Leads F and J services, advising roles, business practices, response to regulatory changes, and service provision. Balance institutional practice and policy with F and J regulations, make careful decisions on complex cases, maintain confidentiality, and oversee data integrity in the internal database relevant to OIE's compliance and reporting oversight. Complex regulatory matters or individual cases are referred to the OIE Executive Director for consultation and advisement.
• Manages study abroad emergency response in the absence of the OIE Executive Director and Director of Study Abroad,
• Demonstrates cross-cultural sensitivity, effective communication skills, leadership, adaptability, and a deep understanding of F and J non-immigrant regulations and SEVIS.
• Works collaboratively with staff across campus, initiating and leading projects, and maintaining a keen attention to detail and sensitivity to deadlines.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Master's degree or equivalent combination of training and experience
• At least 5-10 years of experience in student/scholar immigration issues and higher education administration, with at least 3 years at a high or very high research institution.
• Experience serving as the Responsible Officer (RO) for the University's Exchange Visitor Program and/or as the Principal Designated School Official (PDSO) for SEVP
• Previous/current responsibility for interpretation and documentation of institutional practice or policy regarding F and J immigration matters. Careful attention to detail and compliance with regulations is essential.
• Previous/current responsibility for correct interpretation of SEVIS regulations in a fluid environment; development and implementation of business procedures.
• Prior supervision of professional and support staff. Direct reports will include the Associate Director and Foreign Student/Scholar Advisor and Assistant Director of Compliance, who oversee seven and four staff members, respectively.
• Demonstration of the establishment and/or delivery of a robust training and professional development plan and structure for staff who serve foreign students and scholars.
• Experience working, living, and/or studying abroad.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Required:

• Successful Background Check
• Must be a legal US citizen or US permanent resident ("green card" holder)

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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