What are the responsibilities and job description for the Production Center Assistant - Facilities Management & Campus Services position at Carnegie Mellon University?
Carnegie Mellon University’s department of Facilities Management and Campus Services is searching for a Production Center Assistant to join their Tartan Ink team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to Tartan Ink, the university’s copy and print center, by providing support by assisting in the services provided by a satellite copy center and our production center, including distributing work to others, assisting customers, performing copying and binding services and handling and maintaining related paperwork.
Core responsibilities include :
Ability to properly operate a wide variety of copying and bindery equipment; able to interact and communicate well with the campus customers
Receives, reviews and personally processes requests for copier job requests / orders. Plans daily work assignments based on current workload, customer requirements, machine capabilities, etc. Delivery and pick up of work on campus as needed. Contacts and engages outside service providers as needed.
Reviews requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.
Troubleshoots problems and questions, such as delivery dates or times, billing charges, partial orders, etc.; answers most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.
Works with the Convenience Copier Technician to perform monthly meter reads on copiers across campus and enters the data into the Maximo Program.
Answers service calls on copiers across campus, including clearing jams, adding toner and staples, etc.
Other duties as assigned
Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You should demonstrate :
Ability to prioritize work and handle multiple tasks simultaneously
Ability to maintain accurate and detailed records
Walking and standing, bending and lifting are occasionally required, including travel to and work at various locations on campus.
Occasional weekend or evening hours may be required
Qualifications :
High school diploma, GED, or equivalent required
Customer service experience preferred
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Additional Information :
Sponsorship : Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.
This is a full-time (37.5 hours), non-exempt position based in Pittsburgh, PA
Joining the CMU team opens the door to an array of exceptional benefits.
employees enjoy a wide array of benefits including as well as a generous with employer contributions. Unlock your potential with , take well-deserved breaks with ample and observed , and rest easy with life and accidental death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus pass, access to our to help navigate childcare needs, , and much more!
