What are the responsibilities and job description for the Spa Receptionist | Luxury Spa at Carneros Resort | Part Time position at Carneros Resort and Spa?
Job Description
Job Description
Job Description :
The Spa Receptionist serves as the first point of contact for our spa guests, delivering impeccable service with professionalism and poise. This role requires attention to detail, the ability to anticipate guest needs, and the ability to create a warm and welcoming atmosphere that aligns with Forbes Travel Guide standards.
Key Responsibilities :
- Guest Experience :
Greet all guests with a warm, genuine welcome in accordance with Forbes Five-Star standards.
Ensure all guest interactions are personalized, proactive, and exceed expectations.
Provide detailed information about spa services, treatments, and retail products.
Reservations & Scheduling :
Manage spa bookings, confirming appointments, and accommodating special requests.
Efficiently coordinate with therapists and other spa staff to optimize the schedule.
Process payments accurately, handle cash, and maintain an organized reception area.
Monitor and update guest records, ensuring data confidentiality.
Address and resolve guest concerns or complaints promptly and effectively.
Escalate issues to management when necessary, ensuring guest satisfaction.
Forbes Standards Compliance :
Consistently deliver service that meets or exceeds Forbes Travel Guide standards.
Participate in ongoing training to uphold and enhance service quality.
Support therapists and spa attendants in maintaining a seamless guest journey.
Contribute to a positive team culture through effective communication and collaboration.
Qualifications :
