What are the responsibilities and job description for the Customer Service Representative position at Carnes Company?
As a Customer Service Representative at Carnes, you will be an integral part of our HVAC manufacturing operation. We offer an environment that’s welcoming, inclusive and respectful. You will be in charge of customer satisfaction from order entry through product delivery. Our primary customers are involved in industrial HVAC construction. They are our reps and their customers who include contractors, engineers and service professionals. Responsibilities include:
- · Entering orders and data
- · Managing customer service issues
- · Supporting our sales efforts
- · Responding to warranty issues
- · Returned goods authorizations
- · Field Service issues
- · Freight issues
- · Addressing shortages
This person works closely with other departments, specifically Credit and Sales, to resolve issues. They must also possess:
- · Excellent knowledge of MS Office
- · Strong problem-solving skills
- · Attention to detail
- · Excellent written and verbal communication skills
- · Planning and organizational skills
- · Professionalism and integrity
- · A teamwork and result driven attitude
- · The ability to acquire full knowledge of our product line
Pre-employment drug screen, background check and high school diploma or equivalent required.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Are you willing to undergo a pre-employment drug screening and background check?
Education:
- High school or equivalent (Required)
Experience:
- Customer Support & Client Services Occupations: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Verona, WI 53593 (Required)
Work Location: In person
