Ice Cream Cart Server

Job title—Ice Cream Cart Attendant

Job Location—Carnitas Snack Shack.

Classification—Nonexempt under the Fair Labor Standards Act (FLSA).

Salary level—hourly

Reports to—Supervisors and Managers

Job Summary:

The Ice Cream Cart Server is responsible for operating a mobile ice cream cart, serving customers, handling transactions, and maintaining cleanliness in accordance with health and safety regulations. This position requires excellent customer service skills, the ability to work independently, and the physical capability to perform job duties in an outdoor environment.

Essential Functions:

• Set up and operate the ice cream cart at designated locations or events.
• Serve ice cream and other frozen treats according to portion guidelines.
• Process cash and electronic transactions accurately.
• Maintain cleanliness and organization of the cart, following food safety and sanitation standards.
• Monitor and restock inventory as needed.
• Engage with customers in a professional and courteous manner.
• Transport and secure the ice cream cart before and after shifts.
• Follow all company policies and local health regulations.

Qualifications & Experience:

• Previous experience in food service, retail, or customer service is preferred.
• Basic math skills for handling cash and transactions.
• Strong communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Dependable and punctual with a strong work ethic.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and carry up to 30 lbs.
• Comfortable working in outdoor environments, including varying weather conditions.
• Ability to push or maneuver the ice cream cart as needed.

Requirements:

• Must be at least [age requirement per local laws].
• Valid food handler's permit or willingness to obtain one.
• Reliable transportation to and from assigned locations.
• Availability to work flexible shifts, including weekends and holidays.

This job description outlines the general responsibilities and requirements of the position. Additional duties may be assigned as needed.

Competency

• Customer Service Orientation – Ability to engage with customers in a friendly, courteous, and professional manner.
  
• Communication Skills – Clearly and effectively communicates with customers and team members.
  
• Time Management – Ability to manage tasks efficiently, including setup, service, and closing procedures.
  
• Attention to Detail – Ensures proper portioning, cleanliness, and compliance with food safety regulations.
  
• Basic Math Skills – Ability to accurately handle cash and electronic transactions.
  
• Adaptability & Flexibility – Ability to adjust to different work environments, weather conditions, and customer demands.
  
• Independence & Initiative – Works effectively with minimal supervision and takes initiative to solve problems.
  
• Physical Stamina – Capable of standing for long periods, lifting supplies, and maneuvering the cart as needed.
  
• Teamwork & Collaboration – Works well with other team members and follows instructions from supervisors.
  
• Problem-Solving Skills – Ability to handle customer concerns and unexpected issues efficiently.
  
• Food Safety Awareness – Understands and adheres to health codes, sanitation practices, and proper food handling procedures.
  
• Reliability & Punctuality – Consistently arrives on time and fulfills scheduled shifts.

Supervisory responsibilities

• No direct reports.

Work environment

• Primary work environment is outdoor work for routine cleaning; daily set up and breakdown of large patio area; temperatures range from 50F-90F with varying weather conditions.
• Noise level can be loud at times due to crowds, order taking and music.

Physical demands

• Lift and/or move up to approximately 30 pounds frequently.
• Bending/stooping/kneeling required – frequently.
• Climbing ladders – occasionally.
• Routine standing for duration of shift (up to 8 hours).
• Ability to work varied hours and days including nights, weekends and holidays as needed.

Position type and expected hours of work

• Part time to 32 hours/week or more, working shifts as early as 9:30 AM working shifts as late as 11:30pm, schedule work shifts from 4- 8 hours, with occasional meeting/training shifts of 2 hours.
• Due to unexpected business demands overtime (shifts greater than 8 hours) may be required.
• Working hours can be included weekends and holidays.

Travel

• N/A

Required education and experience

• High School diploma or GED.
• Generally, 1 years retail or restaurant experience
• Demonstrated sales and service skills, strong interpersonal skills, verbal communication and listening skills. Ability to multi-task, basic math and cash handling experience.
• Must have an aptitude and enthusiasm to learn about all brands and products available to our guest.

Preferred education and experience

• Additional education and cashier guest service experience.

Additional eligibility qualifications

• San Diego Food Handers Card.
• California ABC Responsible Beverage Service Training & Certificate ID #.