Data Analyst - Remote Temporary Contract

Job Description

Please make an application promptly if you are a good match for this role due to high levels of interest.

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

The Data Analyst will work as part of a broader Data Science and Operations Quality team to deliver actionable insights that will ultimately drive brand performance, continuous improvement, and accountability to the guest experience, both within the fleet and shoreside. The Data Analyst’s core focus on quantitative analysis, data visualization, and report creation plays a key role in driving operational understanding and efficiency. Through collaboration with internal stakeholders and across business areas, the Data Analyst will deliver data projects that provide meaningful and lasting value to Hotel Operations and Princess Cruises as a whole.

Here’s a summary of what Princess is looking for in its Data Analyst. Is this you?

Responsibilities

• Reporting and Dashboards : Develop, enhance, and maintain interactive dashboards and reports using Power BI and Tableau to provide key insights into guest experience metrics, operational performance, and customer relations. Analyze onboard data, survey data, and customer relations data to identify trends, patterns, PCC%, and insights. Deliver comprehensive voyage-level insights on stateroom, compensation by stateroom, loyalty, incident categories, voyage comparison, and incidents to improve understanding of the customer journey.
• Data Collection and Analysis : Collect and analyze data from various sources to identify trends, patterns, and opportunities related to guest experience and operational efficiency. Work closely with internal stakeholders to understand data requirements and ensure data accuracy. Enhance data collection to capture valuable data necessary to analyze operations and construct a data warehouse to integrate data from multiple systems to optimize further data analytics and ensure data quality.
• Data Visualization : Create compelling visualizations to communicate complex data findings in a clear and understandable manner. Present findings to key stakeholders, including department heads, using visualizations and reports. Utilize data visualization tools (Python, Tableau, Power BI) to generate guest insights and identify customer characteristics.
• Identify, design, and implement internal process improvements, including automating manual processes, optimizing data delivery, and re-designing infrastructure for scalability. Build the infrastructure necessary for optimal data extraction, transformation, and loading from various sources using SQL.
• Build analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
• Support Key Driver Analysis and perform exploratory and prescriptive analyses to study the category impact on NPS and identify drivers.

Requirements

What You Can Expect

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Remote working / work at home options are available for this role.

Salary : $30 - $40