Medical Learning and Development Supervisor

The Supervisor, Medical Learning and Development oversees the learning and development of shipboard medical staff through leadership development initiatives and learning opportunities, facilitating staff promotions, and ensuring compliance with training requirements. Additionally, the Supervisor collaborates with various stakeholders to optimize staffing solutions, participate in quality improvement initiatives, and support ad hoc projects to improve the overall effectiveness of onboard medical services.

The role collaborates with the Supervisor of Medical Staff Performance, to support the performance and professional development of medical staff, including doctors, nurses, and other healthcare professionals. This role involves evaluating performance measures, implementing improvement initiatives, and facilitating corrective actions to enhance patient care.

This role will interface with North America brands, medical teams onboard, shoreside health services, public health leaders, and external vendors that manage our healthcare systems. This includes supporting the North American brands, comprising five brands with approximately 65 ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions:

• MEDICAL STAFF LEARNING AND DEVELOPMENT
  • Supervises learning and development of shipboard medical staff through learning opportunities and development initiatives.
  • Maintains evidence of compliance with training requirements, learning and development procedures.
  • Maintains learning and communication platforms and resources assisting with document control and permissions.
  • Coordinates updates and the development of new learning content by shoreside SMEs.
  • Assists in preparing medical staff for audits and inspections.
• MEDICAL STAFF PROFESSIONAL DEVELOPMENT
  • Facilitates medical staff professional development by identifying, implementing, and communicating relevant learning requirements and opportunities, including participation in shoreside conferences and events.
  • Assists with developing and implementing leadership orientation and development programs; identifies mentors to new leaders.
  • Supports the development and implementation of medical staff competencies.
  • Assists with evaluation of new to sea staff and their integration into the shipboard medical environment.
• MEDICAL STAFF PERFORMANCE
  • Collaborates with stakeholders to identify opportunities for workflow process improvements or individual training based on performance appraisals, patient safety events, complaints, and audit findings.
  • Assists with the development of performance improvement plans and corrective actions.
  • Reviews performance metrics; identifies strong performers, including those with leadership potential; communicates promotion pathways and opportunities for medical staff.
  • Facilitates the review of shipboard leaders to determine success in probationary periods and eligibility for confirmation in rank.
• INTER-DEPARTMENTAL COLLABORATION AND AD HOC PROJECTS
  • Collaborates with the management team to coordinate and support ad hoc and non-recurring projects.
  • Collaborates with other shoreside teams to develop and review onboarding material.
  • Collaborates with the scheduling team to ensure ships have well-coordinated staffing solutions that optimize clinical skill mix, learning and teaching opportunities.
  • Assists in revision of policies applicable to medical staff performance, learning and development.
• QUALITY IMPROVEMENT
  • Actively participates in quality improvement initiatives (CQI) in response to quality and patient safety events.
  • Reviews mechanisms for evaluating the effectiveness of learning and development programs, including feedback surveys and outcome assessments.

Qualifications:

• RN, BSN, License required; bachelor’s degree in healthcare field highly preferred. MD Degree would be advantageous.
• Certifications/ education in leadership, management, or human resources may be advantageous.
• Work experience in healthcare with similar scope and responsibilities, with at least 2 years of clinical experience is required. Advanced college degree or relevant work experience may be considered as substitute. Clinical leadership experience preferred.

Knowledge, Skills and Abilities:

• Proficiency in Microsoft 365 Office applications, SharePoint, other web-based and Company applications and the use of Power Platforms.
• Strong leadership, communication, and organizational skills. Ability to multitask, learn new processes, and use critical thinking to identify areas for improvement and efficiency.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.

Travel: Less than 25% shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program and wellness center at our Miami campus

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