What are the responsibilities and job description for the Global Gaming Marketing & HR Operations Analyst position at Carnival Cruise Line?
Job ID 10212 Location Miami, FL Date posted 03/18/2025
The Analyst, Global Gaming Marketing & HR Operations provides key insights into the profitability and effectiveness of various marketing efforts, as well as key analysis on human resources programs by creating analytical dashboards, models, and presentations. This role supports multiple teams within the marketing department, including group events, promotions and incentives, guest insights, and partnership acquisition. In addition, the role supports HR operations, including team member engagement insights, recruitment, and retention efforts. Responsibilities include the ownership of long-term initiatives as well as quick-turnaround ad-hoc requests, including guest research analysis, business and marketing analysis. This role is supported through the guidance of the Director of Guest Insights and Director of Human Resources Operations along with other data analysts in Global Gaming guest insights, with business knowledge provided by the Casino Marketing team. Strong SQL skills with demonstrable experience are required for this position as well as previous experience with analytic projects.
Job Functions:
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Carnival Corporation & plc is the world’s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The Analyst, Global Gaming Marketing & HR Operations provides key insights into the profitability and effectiveness of various marketing efforts, as well as key analysis on human resources programs by creating analytical dashboards, models, and presentations. This role supports multiple teams within the marketing department, including group events, promotions and incentives, guest insights, and partnership acquisition. In addition, the role supports HR operations, including team member engagement insights, recruitment, and retention efforts. Responsibilities include the ownership of long-term initiatives as well as quick-turnaround ad-hoc requests, including guest research analysis, business and marketing analysis. This role is supported through the guidance of the Director of Guest Insights and Director of Human Resources Operations along with other data analysts in Global Gaming guest insights, with business knowledge provided by the Casino Marketing team. Strong SQL skills with demonstrable experience are required for this position as well as previous experience with analytic projects.
Job Functions:
- Marketing Analysis: Conduct in-depth analysis of marketing programs, including group events, promotions, and incentives, to provide actionable insights and recommendations.
- HR Operations Analysis: Analyze HR operations programs, team member engagement insights, recruitment, and retention efforts, to evaluate effectiveness and efficiency.
- Dashboard and Model Creation: Develop and maintain analytical dashboards and models to support decision-making processes within the marketing and HR teams
- Ad-hoc Requests: Handle quick-turnaround ad-hoc requests, including guest research analysis and business analysis.
- Data Integration and Enhancement: Partner with other stakeholders to grow and improve the quality of data available to inform marketing and HR decisions.
- Bachelor's degree in a related field (e.g., Marketing, Business, Data Science, Human Resources).
- Strong SQL skills with demonstrable experience.
- Previous experience in analytic projects.
- Excellent analytical and problem-solving skills.
- Ability to work independently and think creatively.
- 1 years of experience in data analysis within marketing and/or HR operations.
- Proven track record of developing and maintaining analytical dashboards and models.
- Experience handling ad-hoc requests and providing actionable insights.
- Scope: The role involves supporting multiple teams within the marketing and HR departments, requiring a broad understanding of both areas.
- Problem Solving: The analyst must be able to identify issues, analyze data, and develop solutions to improve program effectiveness, profitability and efficiency.
- Impact: The insights provided by the analyst will directly influence decision-making processes and strategic initiatives within the marketing and HR teams.
- Leadership: The analyst will lead analytic projects, requiring strong project management skills and the ability to work independently.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
- Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
- Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
- Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement
- On-site preschool program and wellness center at our Miami campus
Carnival Corporation & plc is the world’s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
