P&O Cruises - Loyalty & Cruise Sales Manager - Worldwide

P&O Cruises - Loyalty & Cruise Sales Manager

P&O Cruises is Britain's biggest cruise line. We are part of Carnival Corporation PLC and we have been for 20 years. With amazing career opportunities across the fleet, we'll help you settle into an exciting life at sea as part of our P&O Cruises family.

As a Loyalty & Cruise Sales Manager, you will work as part of a close-knit team to sell future cruises to guests that are onboard with us. As an expert in our Peninsular Club Loyalty scheme, you will ensure that our loyal guests are well cared for and provide information and guidance to all guests travelling with us on the scheme, its tiers, and on-board benefits.

We are looking for people who have a real passion for guest experience, a drive for sales and who love to go the extra mile. Join us and you'll discover that working at sea is more than just a job. It's a way of life. You will visit different places, explore new worlds, and gain experiences that will stay with you for a lifetime.

Do you love achieving sales targets and thrive on taking the initiative Are you energetic and do you love learning new skills Are you highly organised and do you adapt well in changing circumstances

If you answered yes ...then this is the job you have been looking for!

As Loyalty & Cruise Sales Manager, your main responsibilities will include :

• Understand, meet, and exceed cruise sales targets for individual cruises, working with the Senior Loyalty & Cruise Sales Manager to assess progress towards target and feedback any ideas / new initiatives to grow revenue.
• Confidently and proactively engage with guests to create selling opportunities and upsell where possible
• Deliver a high level of customer service exceeding guest expectations, answering loyalty questions and managing complaints.
• Be an expert in our Peninsular Club loyalty scheme, tiers, and on-board benefits.
• Support the delivery of all loyalty events including Luncheons and our Peninsular Club Party, working closely with the Senior Loyalty & Cruise Sales Manager to ensure the correct support is provided.
• Support the planning and organisation of events to increase profit generating opportunities and exceed sales target. This includes hosting events and delivering presentations.
• Collaborate with other departments to support the wider ship operation and additional duties.

Previous experience in a target driven environment and excellent customer service skills are essential for this role. Excellent written and spoken English, along with presenting skills would be advantageous. Public speaking and presenting will be required in this role. In addition, experience within the travel industry and good destination knowledge would be desirable, but not essential.

Talent Pool

With our fleet ever changing we are planning for the future, this means that the role you are applying for is in our Talent Pool. During the recruitment and on boarding process we may not be able to offer an exact start date, but as soon as we do, we will let you know and make sure you have plenty of notice and support to get ready for your adventure with us.

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.