What are the responsibilities and job description for the Business Operations Specialist position at Carnivore Meat Company?
Job Description
Job Description
Description :
KEY RESPONSIBILITES :
Multi-Brand Order Fulfillment (50%) :
Facilitate customer order fulfillment including but not limited to order confirmations, order entry, shipping / delivery coordination, and invoicing for all customers.
Deliver exceptional, prompt, and professional service through various channels (email, chat and phone) with our customers regarding order fulfillment and issues including returns, exchanges, and inquiries.
Partner with D2C fulfillment to manage D2C shipping SLAs and inventory levels.
Work with cross-functional departments to ensure efficient fulfillment and delivery.
Promotional Reconciliation (20%) :
Reconcile credit requests and accruals.
Research, reconcile, and dispute if needed, account discrepancies to ensure 100% accuracy in credits issued.
Channel Support (15%) :
Provide assistance as needed with new item set up and product discontinuations
Help to resolve customer complaints.
Maintain detailed records of customer interactions and feedback.
Other (15%) :
Report issues with regards to the food safety / quality assurance system (FSQA) to Leadership and adhere to the requirements of the FSQA standards.
Become proficient with Epicor, Shopify, and any customer portals.
Maintain and update SOP library for customer support.
100% accuracy in order acknowledgement, order entry, invoicing and promotional reconciliations.
Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement.
QUALIFICATIONS :
Bachelor’s degree in a relevant field from an accredited university or equivalent business experience
2 years of experience in sales support role.
Proficient in Microsoft Office, specifically Excel
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Passion for pets and commitment to promoting high-quality pet food products.
BENEFITS :
4% 401k match, medical, dental, vision, voluntary life and pet insurance, 100% company-paid life insurance, 9 paid holidays (including 1 floating holiday to use as you choose), PTO, employee discounts on pet food and treats, tuition and wellness reimbursement, EAP
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