What are the responsibilities and job description for the Inside Sales Support Representative position at Carolina Advanced Digital?
Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for 35 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services customers throughout the United States, including federal, state and local government, education and commercial customers.
The Opportunity:We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This entry-level role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required.
Job Responsibilities:- Provide customer service and account support for government/federal customers
- Responsible for inside sales functions, quotes, contract maintenance
- Data entry and customer database maintenance
- Ensure the CRM system is updated with accurate customer information and sales progress
- Coordinate with distribution, customer, accounting and other operation teams to expedite sales processes
- Respond to customer inquiries about products, pricing, and delivery times
- Prepare sales reports and identify potential areas for process improvement
- A basic understanding of tech and IT concepts.
- Strong customer service and communication skills.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe.
- A proactive approach to problem-solving and the ability to work under pressure.
- Previous experience in a sales or customer service role.
- Experience using CRM software.
- Able to adjust rapidly to shifting priorities and customer needs.
- Must have dependable transportation for local travel
- Must have a valid driver’s license
- Candidate must be a US citizen and native English speaker (Due to the requirements of some of the federal contracts we service)
- Candidate must be able to pass a federal security background check, as required.
- Normal Office Hours: 8:30AM-5:00PM Mon-Fri
- Full-time Position
- Benefits and competitive pay
- Only on-line applications will be accepted
- No recruiters please