What are the responsibilities and job description for the CSR - Customer Service Representative for Veterinary Practice position at Carolina Animal Eye?
About Us:
At Carolina Animal Eye, we’re dedicated to providing exceptional care and service to pets and their owners. Our team of compassionate veterinarians and support staff will work together to ensure that every pet receives the highest level of care, while also offering outstanding customer service to the pet parents who trust us with their pet family members. We are looking for a friendly and dependable Customer Service Representative (CSR) to join our growing team and help us deliver the best possible experience for our clients. We are also committed to create a positive work environment for every team member based on respect, kindness, and trust.
Job Summary:
The Customer Service Representative (CSR) will serve as the first point of contact for clients, both in person and over the phone/email/text, and play an integral role in creating a positive and welcoming environment for pet owners. This role involves answering inquiries, scheduling appointments, processing payments, and assisting with various administrative tasks. The ideal candidate will have excellent communication skills, a passion for helping others, and an ability to handle multiple tasks in a fast-paced environment.
Responsibilities:
- Greet clients with warmth and professionalism, both in-person and over the phone.
- Schedule appointments for veterinary services.
- Answer client questions and provide information about services, products, and procedures.
- Manage patient records and ensure they are up to date in the practice management system.
- Assist with processing payments, including billing and insurance claims.
- Address client concerns or complaints with empathy and direct them to the appropriate team members for further assistance.
- Handle the check-in and check-out process for clients, ensuring smooth transitions.
- Communicate effectively with the veterinary team to relay important information about client needs and patient care.
- Assist in maintaining a clean and organized reception area.
- Help with administrative duties such as filing, faxing, and office organization.
Requirements:
- Previous experience in a customer service role, preferably in a veterinary or healthcare setting.
- Strong communication skills, both verbal and written.
- Ability to multitask and remain calm under pressure.
- Compassionate, patient, and empathetic with both pets and their owners.
- Strong organizational and problem-solving skills.
- Proficient in using computers, including practice management software and MS Office Suite.
- Ability to work collaboratively with a team in a fast-paced environment.
Preferred Qualifications:
- Experience in a veterinary office or animal care setting.
- Knowledge of veterinary terminology, medical billing, and insurance procedures.
- Bilingual abilities (Spanish, etc.) are a plus.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: No less than 36 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Greenville, SC 29609 (Preferred)
Ability to Relocate:
- Greenville, SC 29609: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24
