Backorder Parts Expeditor Specialist

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Backorder Parts Expeditor is responsible for maintaining and working daily backorder reports. Works closely with counter reps, PSSR’s and service departments to prioritize backorders with extended ESD’s. Utilizes all resources necessary to expedite delivery of parts.

Essential Functions

• Backorder BI Reports: Reviews and prioritizes backorders based on order type, date and ESD’s. Works with and communicates extended ESD’s to Counter Reps, Service Supervisors and PSSR’s to determine priority and escalation needs.
• CAT Backorders (CBO’s): Opens case in Parts Viz and works with Caterpillar Analyst to begin escalation process and establish an ESD or improve ESD from factory.
• Extended ESD’s: Is proactive in utilizes all resources and solutions to improve extended ESD’s
  • Other CAT Dealers
  • Bargain List
  • Prime Source
  • Used Parts Dealers
  • Internet
  • Alternate parts, kits, groups
  • New/Used machine take-off
• Held for PO: Reviews and communicates held for PO documents to Parts Counter Reps.
• Held and in Process: Monitors and communicates held and in process documents to Parts Counter Reps.
• Customer Backorder Maintenance: Monitors and communicates with parts counter team to ensure grief (*01) and backorders are processed daily.
• Emergency Backorder Part Review: Supports I/C team in reviewing emergency backorders over set dollar amount to determine customer’s actual need. Adjusts the need by date and order type (emergency, hot stock, stock) to reflect true need of backordered part.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Education: High School Diploma
• Experience: 2 years back-order analyst, counter experience or similar position.
• Technical Skills: A supply chain acumen, strong understanding of DBS, Parts Viz, ANTARES, BI, Excel and customer/shop order functions.
• Communications: Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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