What are the responsibilities and job description for the Lead Care Manager position at Carolina Collaborative Community Care?
Job Overview
We are seeking a dedicated and compassionate lead care manager to join our healthcare team. The lead care manager will play a crucial role in coordinating patient care, ensuring that individuals receive the appropriate services and support throughout their healthcare journey. The individual will assist primary care providers with implementing disease management programs; participate in the development, review, and evaluation of the patient and/or family plan of care; utilize information from various sources to identify patients who would benefit from disease management and case management services; educate and engage patients in their own care management; identify social and/or medical barriers that impede health outcomes; link patients to appropriate levels of care/appropriate and supportive services; work collaboratively with a multidisciplinary inter-agency team to facilitate achievement of desired treatment outcomes, and monitor patient emergency department (ED) and hospitalization utilization rates.
Duties
- Assist in oversight of care managers to ensure high quality, standardized case management processes
- Review care management entries for proper documentation and compliance with targeted case management process
- Develop, assess, and coordinate holistic care management activities, with primary focus and support towards populations with mental/behavioral health needs, to enable quality, cost-effective healthcare outcomes.
- Educates patients and helps to engage them in their own care management, provides disease and condition specific education
- Monitors patient care by tracking patient charts, counseling patients during physician visits, following up through telephone calls and home visits as needed, and utilizing Internet based case management tracking system
- Identifies at-risk populations using approved screening tool(s) and follows established care and reporting protocols
- Provides cross coverage for care management supervisor when needed
Experience
The ideal candidate will possess the following qualifications:
- Greater than 2 years Clinical/Utilization Management/Discharge Planning/Home Care/Social Work/Ambulatory experience
- Licensure in the State of North Carolina (RN)
- Proficient in Microsoft Office and keyboarding
- Experience in conducting patient assessments, particularly in behavioral health contexts.
- Ability to work collaboratively within a multidisciplinary team environment.
If you are passionate about improving patient outcomes and have the skills necessary to excel as a lead care manager, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Nursing: 2 years (Required)
- Case management: 1 year (Preferred)
License/Certification:
- RN (Required)
Ability to Commute:
- Fayetteville, NC 28303 (Required)
Ability to Relocate:
- Fayetteville, NC 28303: Relocate before starting work (Required)
Work Location: Hybrid remote in Fayetteville, NC 28303