SMB/Mid market Account Manager

Purpose:
The Account Manager in a food manufacturing setting is responsible for managing client relationships, driving sales growth, and ensuring customer satisfaction. This role involves working closely with clients to understand their needs, collaborating with internal teams to deliver solutions, and managing key accounts to meet business objectives. A deep understanding of the food manufacturing industry, including supply chain processes, product specifications, and food safety regulations, is critical.

SKILLS AND COMPETENCIES:

Key Requirements:

• Education: Bachelor’s degree in Business, Marketing, Food Science, or a related field.
• Experience:  3-5 years of experience in account management, sales, or customer relations, preferably in the food manufacturing industry and CPG.
• Proven track record of meeting or exceeding sales targets and managing key accounts.

Skills:

• Strong interpersonal and communication skills with a customer-centric mindset.
• Proficient in Hubspot, and Microsoft Office Suite.
• Ability to understand technical product specifications and food safety regulations.
• High skilled in organization and prioritization, problem-solving, and negotiation skills to resolve client issues and secure contracts.
• Ability to drive proactive outreach,manage leads, and push deals forward.
• Strong initiative for hitting targets, and following through on commitments.
• Consistency in following order management, reporting, and forecasting workflows.
• Manage expectations, resolving issues and driving urgency.
• Handle customer objections and securing business in challenging situations.
• Understand manufacturing constraints, pricing,and competitive positioning.

Work Environment:

• Ability to travel to client sites and food manufacturing plants as needed.
• Fast-paced, dynamic environment where collaboration with cross-functional teams is essential.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities.
• Detail-oriented with a strong focus on revenue, growth and innovation.

Additional Requirements

• Will require occasional travel to other locations, and customer visits as well as field events.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

Account Management:

• Serve as the primary point of contact for assigned accounts, ensuring prompt and effective communication.
• Build and maintain strong, long-lasting client relationships to understand their needs and expectations.
• Conduct regular client meetings, both on-site and virtual, to assess satisfaction and uncover new business opportunities.

Sales and Revenue Growth:

• Develop and execute strategic account plans to achieve sales targets and business goals.
• Identify and pursue opportunities for up-selling and cross-selling food products and services.
• Prepare and deliver compelling sales presentations to clients, addressing their specific needs and showcasing the company’s offerings.

Order Management and Fulfillment:

• Collaborate with production, supply chain, and quality assurance teams to ensure timely and accurate order processing.
• Monitor order status, track shipments, and address any issues related to delivery, product quality, or customer satisfaction.

Market and Product Knowledge:

• Maintain a comprehensive understanding of the company’s product lines, manufacturing processes, and industry trends.
• Stay informed about food safety regulations, certifications (e.g., BRC, SQF), and sustainability practices relevant to the food manufacturing industry.

Reporting and Data Analysis:

• Prepare regular reports on account performance, sales forecasts, and customer feedback.
• Use data-driven insights to adjust strategies, improve customer retention, and optimize sales efforts.

Benefits:

Immerse yourself in a diverse range of comprehensive benefits that cater to your health and well-being. From top-notch medical, vision, and dental coverage to ensure you are in the best shape, to our 401K plan that secures your future, we have got you covered. Take time away from work and enjoy paid time off and special "dream" days that allow you to recharge and pursue your passions. Join us for exciting company events that bring us together as a team, fostering camaraderie, building confidence, and optimizing positive morale. And do not forget about your personal and professional growth – our education reimbursement program allows you to invest in yourself and elevate your skills.