RECEPTIONIST

Description

Job Summary:

Part Time Weekends - Saturday and Sunday 2pm - 9pm

The Receptionist serves as the Clubs Ambassador and welcomes members, guests and prospects to ensure all receive platinum level service during his or her time at the Club. This position assists with administrative support to the Membership Director and other department heads as needed. Answers and directs all phone calls with a high level of professionalism and respect. This individual will embody the Carolina Country Employee Mission and Absolutes.

Mission Statement: Through Excellence and gracious hospitality, we work together to enrich lives.

Absolutes:

1. Engage Greet by name, build relationships, fond farewell
2. Maintain a culture of trust and respect
3. Welcoming Smile, positive attitude, enthusiasm
4. Look for and act upon every opportunity to create memorable moments
5. Be accountable for immediately solving problems or find someone who can
6. Continuously improve experiences with effort, innovations and creativity
7. Diligently maintain clean and safe facilities

Job Functions include:

• Interacts and works with members (addresses with their surname), guests, job candidates and fellow team members in a positive, friendly, confident and professional manner and escorts as needed to the appropriate location of the club
• Provides concierge like service.
• Maintains and provides a schedule of events and other Club information to members and guests
• Answers all incoming telephone calls with the highest level of professionalism, transfers calls to the proper extensions and notates and distributes messages accordingly
• Takes and accurately maintains records of reservations in the Reservations Book as well as on the website for the Loggia/Terrace, Club Events and Bridge. Follows up with confirmation of all reservations.
• Properly executes and coordinates Take Out orders and Gourmet to Go Orders between member and kitchen.
• Responsible for knowing what is going on at the Club on a day-to-day basis and provides information to members regarding events.
• Prepares and maintains general correspondence.
• Performs general office tasks but not limited to word processing to assist the other department heads and provides administrative assistance for other assigned personnel as requested or needed.
• Responsible for maintaining a minimum amount of Employee Application Packets, New Hire Packets, Pictorial Directories and By-Laws, Rules and Roster Binders.
• Assists Accounting with check deposit.
• Sorts and distributes incoming mail in department mailboxes.
• Receives deliveries from FedEx, UPS USPS and other delivery services
• Maintains the office area to keep it neat and clean.
• Assists with lost and found items by tracking and safeguarding these items.
• Is responsible for knowing CCC Employee Policies and working by the CCC Mission Statement.

Qualifications

Working Conditions, Physical Functions and Abilities:

The physical demands of work environment characteristic described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Equitable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability work well with others with the highest level of confidence and professionalism.
• Proficient with computers, office equipment, programs include Microsoft Word and Excel.
• Job duties will require the employee to sit long hours in front of the computer.
• Ability to diffuse difficult situations that may arise and remain professional and friendly at all times.