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Client Services Chat Representative

Carolina Couriers LLC
Rock Hill, SC Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/16/2025

Carolina Couriers LLC is a leading courier service provider dedicated to delivering exceptional customer experiences. Were seeking a highly skilled and customerfocused Client Services Chat Representative to join our team

Tasks

  • Respond promptly and professionally to client inquiries via chat ensuring a high level of customer satisfaction.
  • Assist clients by providing detailed information about our courier services scheduling deliveries and resolving any issues that may arise.
  • Collaborate with the delivery team to coordinate and confirm pickup and delivery schedules ensuring timely service.
  • Maintain accurate records of client interactions and transactions documenting details of inquiries and actions taken.
  • Identify and escalate priority issues to appropriate team members or management to ensure swift resolution.

Requirements

  • Proven experience in a customer service role preferably within the courier or logistics industry.
  • Excellent written communication skills with the ability to handle multiple chat conversations simultaneously.
  • Strong problemsolving abilities and the capacity to remain calm and professional in highpressure situations.
  • Familiarity with chat software and CRM systems along with basic computer skills.
  • Flexibility to work various shifts including evenings and weekends as needed.

    • Benefits

    Comprehensive Benefits Package : Our extensive benefits package includes medical dental and vision insurance to support your health and wellbeing.

    Professional Development Opportunities : We offer avenues for professional growth and career advancement within our organization.

    Supportive Work Environment : Engage in a dynamic and supportive work setting that promotes collaboration and teamwork.

    Key Skills

    Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

    Employment Type : Full Time

    Vacancy : 1

    Hourly Salary Salary : USD 18 - 23

    Salary : $18 - $23

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