About Us :
Carolina CoverTech is a leading manufacturer specializing in innovative fabric products. We pride ourselves on delivering high-quality solutions and exceptional customer service. Our team is dedicated to innovation, collaboration, and excellence.
Job Summary :
The Account Manager is the primary liaison between clients and internal teams, ensuring client needs are met with precision and efficiency. This role focuses on building long-term client relationships, providing accurate quoting and estimating, and driving strategic customer-focused initiatives that enhance operational efficiency and client satisfaction. The Account Manager will oversee customer relationships, handle inquiries, manage quoting processes, and supervise a Customer Service Representative responsible for order processing. This position reports to the Sales Director and collaborates with other department heads to align on strategic objectives.
Key Responsibilities :
Account Management :
- Build and maintain strong client relationships to understand and meet their needs effectively.
- Develop accurate quotes and estimates using provided tools, ensuring alignment with customer expectations.
- Evaluate margins and identify where pricing adjustments may be needed to meet company objectives using pricing analysis tools.
- Communicate customer requirements to internal teams, coordinating with product development when necessary.
Customer Support Activities :
Proactively address customer inquiries related to product information, lead times, and technical specifications to ensure satisfaction.Supervise and support the Customer Service Representative to ensure timely and accurate order processing.Monitor order progress, proactively updating customers and resolving issues as needed.Express gratitude to customers for their business and ensure a positive customer experience.Collaboration and Leadership :
Work closely with sales, production, and operations teams to align customer needs with company capabilities.Participate in client meetings and internal discussions to advocate for customer needs and priorities.Proactively suggest innovative ideas and demonstrate curiosity to identify opportunities for process improvement.Administrative and Reporting Duties :
Maintain accurate records of customer interactions and transactions in the CRM system.Prepare reports on account status, customer feedback, and service levels to inform strategic decisions.Qualifications :
Education & Experience :
Bachelor’s degree in Business, Marketing, or a related field preferred.2-3 years of experience in account management, customer service, or sales support.Background in manufacturing or technical products is a plus.Skills & Attributes :
Demonstrated expertise in account management, organization, and relationship building.Exceptional verbal and written communication skills.Strong leadership and team management skills.Exceptional problem-solving abilities with a focus on detail, strategic thinking, and driving results.Proficient in Microsoft Office Suite, particularly Excel. Experience with CRM and ERP systems is a plus.Ability to build rapport and foster positive relationships with clients and internal teams.Excellent organizational skills and ability to task switch in a fast-paced environment.Professional demeanor with a positive and energetic attitude.Empathetic and patient, capable of handling challenging situations gracefully.Self-motivated and proactive in identifying client needs and opportunities.Team-oriented with strong collaboration skills.Strong work ethic and commitment to delivering exceptional service.Compensation and Benefits :
Competitive salary : $47,000 - $53,000 annually, based on experience.Simple IRA with company match after one year.Medical, dental, and vision insurance options after three months.Employer-paid life insurance and short-term disability coverage.Two weeks of paid vacation after three months, plus observed holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.Annual profit-sharing bonus opportunities.How to Apply :
Submit your resume and cover letter to shannon@carolinacovertech.com .
Application Deadline : January 31, 2025. Early applications are encouraged
Salary : $47,000 - $53,000
