Dental Receptionist

Job description

Job Summary:

About Us: At Carolina Dental Specialty Center, we're committed to providing exceptional dental care in a modern and welcoming environment. With a dedicated team and a focus on quality treatment, we strive to ensure our patients receive the best possible care and experience.

Position Overview: We are currently seeking a Front Desk Dental Receptionist to join our team. The applicant must have experience working in a dental practice. The successful candidate will play a key role in effectively communicating with patients regarding finance options, insurance coverage, and payment plans. Additionally, the Front Desk Associate will be responsible for patient check-in/out, answering phones, verifying insurance, scheduling recall appointments, presenting and scheduling treatment plans, and securing financial commitments from patients at the time of scheduling.

Key Responsibilities:

• Answering Phones.
• Manage patient check-in/out processes efficiently, ensuring a smooth flow of appointments.
• Verify insurance coverage and process claims accurately and promptly.
• Schedule recall appointments and follow up with patients as necessary.
• Communicate effectively with patients about finance options, including insurance coverage, out-of-pocket expenses, and payment plans (such as Care Credit, Lending Club, Proceed Finance).
• Present and schedule treatment plans to patients, addressing any questions or concerns they may have.
• Secure financial commitments from patients at the time of scheduling and collect surgical deposits when applicable.
• Manage the daily, weekly, and monthly calendar to meet production and collection goals.
• Track all new patients and consults in the database to identify treatment acceptance opportunities and optimize practice scheduling.
• Coordinate appointments with the general dentist for certain procedures, ensuring efficient utilization of resources.
• Provide assistance to the Insurance Coordinator and other team members as needed.
• Perform other duties as required to support the smooth operation of the practice.

Qualifications:

• Previous experience in a dental or healthcare setting preferred, with a strong understanding of dental terminology and procedures.
• Excellent communication skills, with the ability to explain complex financial information in a clear and concise manner.
• Proficiency in dental software and Google Office suite.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Positive attitude, team-oriented mindset, and a commitment to providing exceptional patient care.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k) matching
• Bereavement leave
• Employee discount
• Paid sick time
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Dental receptionist: 2 years (Required)
• Computer skills: 2 years (Required)

Ability to Commute:

• Jacksonville, NC 28546 (Required)

Ability to Relocate:

• Jacksonville, NC 28546: Relocate before starting work (Required)

Work Location: In person

Salary : $16