Certified Medical Assistant 2

Certified Medical Assistant 2

Actively participates as a member of a Patient Care Team under the direct supervision of the Clinical Manager coordinating patient care following established standards and practices. Educates patients about procedures, medications, and physician instructions. Functions as the primary support person for the physician and serves as the liaison between patients, Physician, other practice departments, and other health care providing entities. The home base for this position is determined at hire, however, travel between locations of Hickory/Morganton/Lincolnton for training and as needed with paid mileage is expected. Full benefits package includes medical, dental, vision, Aflac, and 401k/Profit sharing.

RESPONSIBILITIES:

1. Actively participates as Care Team member in proactively assessing, communicating, and coordinating the needs of patients as may be identified by consultation with other Care Team members under the direct supervision of the Clinic Manager.
2. Contacting patients 48-72 hours prior to appointments to update patient histories such as but not limited to medications, allergies, pharmacy, surgeries etc.
3. Assists physicians with patient exams and procedures, including but not limited to injections, earwax removal, wound care, suture removals, throat cultures, and other clinical procedures performed in the office.
4. Prepare rooms and all equipment necessary for in-office procedures, then clean and prepare procedure room afterwards.
5. Prepares specimens and paperwork to be sent to the Laboratory.
6. Assist with CT setup of patients scheduled for in office imaging and burn CD’S as needed.
7. Calls in prescriptions and refills to pharmacies as requested by the physicians.
8. If not scheduled as Clinic Assistant 2, you will assist other nursing and practice staff as requested or as necessary to include histories and instrument sterilization.
9. Transport and/or directs patients to appropriate ancillary departments within the building.
10. Provides instructions, explanations, and educational materials to patients to assure compliance with medications, procedures, and physician orders; ensures office handouts and educational material are available to patients or responsible caregivers.
11. Ensures written care plans, including self-management goals, patient visit summaries, and other physician-patient agreements are provided.
12. Enter orders for diagnostic and surgical procedures.
13. Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
14. Answers and triages all clinical telephone calls and messages within 48 hours of receipt; informs patients of test results by mail, phone, or electronic medium as appropriate.
15. Organizes supply and drug closets and purges expired medications promptly.
16. Adheres to all OSHA regulations to assure employee and patient safety.
17. Attends required meetings and participates in committees as assigned.
18. Maintains professional certification through appropriate continuing education.
19. Performs other duties assigned or requested.
20. Maintains Patient confidentiality.
21. Process and complete FMLA paperwork as received in a timely manner.

KNOWLEDGE, SKILLS, ABILITIES:

1. Extensive knowledge of medical terminology.
2. Working knowledge of medical practice computer software.
3. Working knowledge of current OSHA and blood borne pathogen regulations.
4. Working knowledge of physician office practices and procedures.
5. Working knowledge of standard office equipment (computer, copier, fax, telephone, etc.).
6. Ability to accurately prepare, maintain, and document charts, and complete forms.
7. Ability to perform general medical procedures and use medical equipment, including but not limited to stethoscope, blood pressure cuffs, scales, pulse oximeter, and thermometer.
8. Ability to recognize trauma and signs and symptoms of medical emergencies to determine appropriate treatment; ability to respond quickly and calmly in emergencies and stressful situations.
9. Ability to deal with the stress of illness, convey empathy and compassion for patients during times of loss and illness.
10. Ability to work under pressure, meet deadlines, and manage several tasks simultaneously.
11. Ability to maintain and follow confidentiality policies and guidelines.
12. Ability to establish and maintain effective working relationships with employees, physicians, and providers.
13. Ability to maintain professional behavior and promote a positive image of the practice.

PHYSICAL ENVIRONMENT/REQUIREMENTS:

• Normal work hours are 8 AM to 5 PM Monday through Friday, and some Saturday’s from 9:00 AM to 12 PM; some incidences of work beyond the normal business hours should be expected based on patient demand. 
• Saturday schedule is completed for the year; however, schedule modifications could occur.
• Some incidences of work at other locations if needed.
• Professional medical office setting without significant variation in temperature or lighting.
• Frequent exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment.
• Performance of basic physical functions of finger dexterity, grasping, clearly understood speaking, hearing, sight (far and near to include data, figures, and computer equipment), and repetitive motion.
• Routine intermittent standing, sitting, kneeling, bending, and reaching.
• Must be able to perform heavy work exerting more than 100 pounds of force occasionally, and in to exert up fifty pounds of force frequently, primarily in assisting the movement of patients; must be able to exert up to ten pounds of force constantly to lift or move objects.
• Must be able to accurately view data, figures, and computer equipment.

EDUCATION/EXPERIENCE:

1. Graduation from High School or equivalent.
2. Certified Medical Assistant certification through AAMA or have your CCMA.
3. 1-2 years Certified Medical Assistant experience.