Operations Assistant

Are you...

• Passionate about supporting HR and operational functions within a dynamic law firm?
• Highly organized, detail-oriented, and proactive in managing administrative tasks?
• Looking for an opportunity to contribute to a thriving team while advancing your career?

Do you/are you...

• Enjoy working in a fast-paced environment with frequent collaboration?
• Have strong interpersonal and problem-solving skills?
• Interested in improving office efficiency and optimizing technology?

We are looking for an Operations Assistant with your experience and dedication to join our team. At our law firm, you will have the opportunity to work with a talented team of professionals, access to amazing support staff, and be part of a well-structured, innovative workplace that will allow you to excel in your career while maintaining a healthy work/life balance.

We are a firm that values innovation, and we are committed to finding new and better ways to provide legal services to our clients. As part of our team, you will play a critical role in ensuring smooth day-to-day operations, assisting HR functions, maintaining firm-wide policies, and managing technology systems to enhance efficiency.

Carolina Family Estate Planning offers a flexible work environment and a competitive compensation and benefits package. Our firm structure is innovative, entrepreneurial, and well-organized. We have a robust administrative and support team so our legal professionals can focus on what they do best - providing excellent, unsurpassed legal services for our clients in Wake County and throughout the state of North Carolina.

Join us in our mission to make a difference in the lives of our clients and their families. Apply now to become a member of our dynamic team.

Responsibilities:

• Assist with the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Help coordinate employee onboarding and offboarding procedures.
• Maintain and update employee records, ensuring confidentiality and compliance with company policies.
• Support HR initiatives, such as performance reviews, training programs, and employee engagement activities.
• Assist with benefits administration and answering basic HR-related inquiries.
• Manage office supplies inventory and place orders as needed.
• Coordinate office maintenance, including liaising with vendors and service providers.
• Ensure a well-organized and efficient office environment.
• Assist with scheduling meetings, preparing reports, and managing company correspondence.
• Support internal events, meetings, and company-wide initiatives.
• Support efforts to improve efficiency and effectiveness across the firm through process development, project management, and IT management in collaboration with the COO.
• Manage and maintain policies, systems, and procedures (PSP) for the firm.
• Create project/program management systems for strategic initiatives.
• Optimize the use of technology software, tools, and equipment to enhance productivity and streamline operations.
• Maintain organized digital filing systems.
• Maintain confidentiality of all client and personnel information in accordance with firm policies.
• Perform any other duties assigned by the supervisor.

Qualifications

Skills/Characteristics - Are you a good fit?

• Strong interpersonal skills - ability to develop and maintain relationships, collaborate effectively, and work towards a common goal.
• Customer service-oriented - responds promptly to employee needs and provides assistance willingly.
• Ethics & discretion - maintains confidentiality of client, firm, and personnel information at all times.
• Highly organized - maintains and makes accessible important HR and office operations data.
• Technology proficiency - proficient in Microsoft Office Suite (Word, Excel, Outlook); HR software experience is a plus.
• Excellent oral & written communication - communicates clearly and professionally in all interactions.
• Critical thinking & decision-making - identifies solutions to challenges, prioritizes tasks effectively, and exercises sound judgment.
• Adaptability - thrives in a fast-paced environment with shifting priorities.
• Proactive approach - takes initiative in process improvements and technology enhancements.

Education and Experience

• Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field (preferred).
• 1-3 years of relevant experience in an office support or HR role.
• Project Management training (preferred).

Compensation

Compensation is commensurate with skill and experience and will include a base salary plus results-based incentives.

We offer full-time employees:

• Paid holidays and paid time off
• Affordable health benefits
• Participation in the firm's 401k retirement plan, including up to 3.5% employer match
• Vision insurance, dental insurance, short- and long-term disability insurance, and basic life insurance

About Carolina Family Estate Planning

Carolina Family Estate Planning, a distinguished woman-owned law firm in Cary, NC, is on a mission to empower our community through education, comprehensive estate planning, estate administration, and related services. We are driven by core values of integrity, proactivity, accountability, teamwork, innovation, and a commitment to personal and professional thriving. Our team's dedication to these principles and to each other has propelled us to become one of the fastest-growing law firms in the country, year after year.

Join us in our journey to provide peace of mind and expert guidance to our clients, ensuring their estate planning and administration needs are met with the utmost care and professionalism.

We prioritize the safety and security of our clients and employees. As part of our onboarding process, candidates selected for hire will be required to undergo a background check and/or a credit check, depending on the specific position.

How to Apply

1. Upload your resume.
2. You will receive an email with additional information and actions that need to be completed in order to move forward in our hiring process.

Salary : $45,000 - $55,000