What are the responsibilities and job description for the Service Scheduler position at Carolina Fire Protection Inc?
Service Scheduler
Experience
Prefer 2 or more years previous experience in a position involving scheduling of tasks and performing the following functions: daily scheduling of multiple employees on multiple jobs, weekly forecasting of scheduling opportunities, working directly with customers on scheduling of work and personnel, communicating with code officials on scheduling inspections, data entry and preparing various types of reports as it relates to specific jobs.
Skills, Knowledge and Abilities
- Ability to effectively communicate with multiple service crews to schedule daily tasks.
- Ability to effectively work with all co-workers including salesmen, purchasing agent, shop personnel and management to facilitate the flow of work needed to be done.
- Ability to multi-task and prioritize workflow.
- Ability to coordinate multiple tasks to facilitate workload to include scheduling of personnel, equipment, travel and lodge accommodations, and sub-labor.
- Ability to use a computer and work with and or learn various types of software including Microsoft. (Excel, Word, Outlook, etc.), ServiceTrade and BuildingReports.
- Ability to be organized and flexible in response to customer demands, employee absences, weather conditions affecting scheduled jobs and respond to common inquiries or concerns from customers.
- Ability to effectively communicate, in English, both verbally and in writing.
- Ability to perform basic math and accounting calculations.
Duties and Responsibilities
- Understanding that “The customer is our first priority” and that each employee is here to support that priority.
- To assist the Service Manager in developing a work environment that fosters an individual employee’s growth, with team spirit, and the “I want to be a part of the company approach”.
- To communicate with the customer in a professional manner regarding all details of scheduling specific job task(s).
- To track the progress of jobs to ensure they are completed in a timely fashion.
- To organize multiple jobs in multiple stages.
- To schedule and maintain all safety class/training schedules and requirements.
- To assist with the collecting and reviewing of field personnel weekly time sheets.
- To facilitate the reserving, renting and return of rental equipment needed on specific jobs.
- To prepare an update on job status for jobs at weekly job meetings.
- Data entry as required or requested.
- Assist in updating company files and records as requested.
- Office housekeeping duties as requested or designated.
- Attend weekly job meetings as required.
- Any other duty or task assigned by the Service Manager.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 10 hour shift
- 4x10
- Day shift
Education:
- Associate (Preferred)
Language:
- English (Required)
Ability to Commute:
- Dunn, NC 28334 (Required)
Work Location: In person