What are the responsibilities and job description for the Customer Experience Manager position at Carolina Foods, Inc.?
Carolina Foods is the maker of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation for more than 80 years, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked goods and our products include a variety of delicious, individually wrapped items, including : honey buns, baked pies, fried pies, and gem donuts to serve all customers' needs. We are poised for major growth and expansion and are looking for driven individuals to join us on our journey. Google 'Falfurrias Carolina Foods' for more information.
Essential Duties and Responsibilities :
Collaborate with Finance, Sales, Production, and Supply Chain to ensure alignment with goals and objectives.
Customer Service ensuring customer satisfaction and loyalty by addressing customer needs and resolving issues effectively.
Provide customer service support to ensure service delivery.
Lead new customer onboarding initiative and continuous improvement of process.
Lead EDI implementation with new and existing customers.
Resolve escalated customer issues and inquiries.
Sales Analysis and Reporting
Conduct in-depth analysis of sales data to identify trends, opportunities, and areas for improvement.
Collaborate with the sales team to develop actionable insights and strategies.
Competency :
To perform the job successfully, an individual should demonstrate the following competencies : Ability to follow and develop policies and procedures; complete administrative tasks correctly and on time; demonstrate good oral and written communication skills through facilitating meetings and preparing written communications; adapt to changes in the work environment; manage competing demands; ability adapt and problem solve; responds to leadership direction. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience :
Bachelor's degree or equivalent experience required. Sales, Finance, or Customer Service preferred.
Language Ability :
Ability to read and write in English.
Computer Skills :
To perform this job successfully, an individual should have a working knowledge of EDI, Excel and preferably ERP software as well.
Work Environment :
Comply with all workplace GMP and Food Safety regulations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Carolina Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
