What are the responsibilities and job description for the FINANCIAL SOLUTIONS ADVISOR position at Carolina Foothills Federal Credit Union?
FINANCIAL SOLUTIONS ADVISOR
The Financial Solutions Advisor is the first point of contact for walk-in members. They will provide a warm greeting, assist members with financial transactions and with opening a wide variety of products and services. Advise as to how best utilize credit union products and services in order to meet personal financial goals and provide the highest quality member service. To do this they will be required to have a complete knowledge of all credit union products and services.
Major Duties and Responsibilities
Provide financial transactions for members in a efficient, accurate and professional manner; includes member daily needs such as cashing checks, withdrawing funds, loan payments and other similar transaction types.
Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)
Assist members by answering loan related questions, identify member needs and cross sell related loan services, take applications and otherwise assist with the loan origination process.
Assist members by answering all deposit related questions, identify member needs and cross sell related deposit products and services, and otherwise assist with the account servicing process.
Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist members with checkbooks, process credit card/loan applications for member, manages outgoing wires, solve fraud issues, notary, close accounts, etc.
Use every member contact as an opportunity to advise member about additional services or programs that might benefit them.
Set up auto transfers and sign up members for ACH transfers and wires.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge and Skills
ExperienceTwo to five years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/LicensesHigh school degree or GED required.
Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
ADA Requirements
Physical RequirementsPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
Mental and/or Emotional RequirementsMust be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.
