Diesel Technician

Carolina International Trucks is dedicated to leadership as a quality supplier of total transportation products and services, and to become the Premier Dealer in the Southeast. Our goals are to consistently dominate all phases of our present business and develop new methods and ideas to constantly exceed our customers' needs and expectations. We will provide a safe and pleasant working environment, train and develop our employees to be recognized as true professionals in the markets they serve.

Job Summary

The Service Department provides high quality repairs and maintenance to our internal and external customers in a timely and efficient manner. Our technicians and support staff will continually participate in factory training programs to ensure the highest level of expertise in diagnosing and repairing the products we represent. This will assure us of profitable growth and the highest level of customer service.

The Service Technician diagnoses problems with customer vehicles and repairs them efficiently and professionally.

Responsibilities

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses vehicle problems based on customer complaints and inspection.
• Communicates with parts department to obtain needed parts.
• Saves, tags, and delivers parts of the job to the Parts Department if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with Service Advisor or Shop Foreman immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Communicates with customer, accompanied by the Shop Foreman, on specific complaints or details of repairs as needed.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required if holds a Commercial Drivers License and certified as a company driver.
• Consistently maintains training and education as assigned by management.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical updates.
• Reports shop tool / equipment defects or malfunctions to supervisor.
• Ensures that customers' vehicles are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean. This includes general areas, work bays, and yard.
• Maintains and is accountable for all dealership-owned tools and manuals.
• Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Strives for harmony and teamwork within the department and with all other departments.

Qualifications