What are the responsibilities and job description for the Financial Counselor position at Carolina Neurosurgery and Spine Associates?
We are searching for c ompassionate and energetic individuals to join our team! We are seeking a Full-Time Financial Counselor. The position will be located in our mid-town Charlotte office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.
The ideal candidate has at least 1 year of healthcare billing or financial counselor experience. Must have the ability to multi-task and have a high degree of confidentiality, accuracy and attention to detail.
- Identifies delinquent accounts and contacts patients regarding payment arrangements prior to their scheduled appointment. Maintains communication with front desk for collection efforts.
- Communicates over the phone and in-person with patients to discuss payment policy, payment plans and accepts payments. Evaluates patient's financial status and establishes a budget payment plan within our policies as necessary.
- Prepares patient correspondence in accordance with our policies.
- Utilizes various internal reports to monitor patient account activity, takes appropriate action based on these reports and maintains communication with the affected internal and external parties.
- Processes, posts, and balances patient payments daily.
- Responds to inquiries from attorneys and patients.
- Identifies, researches, and resolves patient billing complaints / issues.
- Serves as a back-up to front desk for patient check-in as needed.
- Supports the A / R team as needed to complete assignments.
- Complies with all our processes and HIPAA regulations.
- Applies our values in decision-making and interactions with all individuals.
- Promotes a positive work environment through effective teamwork.
- Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours :
Monday - Friday : 8 : 00am - 5 : 00pm.
Company Culture Expectations :
Compassion : Treats others with compassion and empathy
Apply Today!
Providing Compassionate Quality Care - Together
