What are the responsibilities and job description for the New Patient Referrals/Appointment Coordinator position at Carolina Neurosurgery and Spine Associates?
We are searching for compassionate and energetic individuals to join our team. We are seeking a Full-Time New Patient Referrals / Appointment Coordinator located in our mid-town Charlotte office . Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.
Candidates should have at least 3 years of experience in a medical office with knowledge of medical terminology. Must be able to work in an extremely fast-paced environment with a high volume of referrals and appointment requests daily. Must have the ability to apply critical thinking skills to read through medical chart notes and extract pertinent information to apply scheduling criteria and effectively multi-task to handle last minute changes that may occur to the providers' schedules. The qualified candidate will have an enthusiastic can-do attitude with a willingness to learn and give input.
- Handles a high-volume of appointment calls for 30 providers in a timely, courteous manner. Gathers relevant medical information from the patient to determine the appropriate sub-specialty provider. Must have the ability to apply critical thinking skills to read through medical chart notes and extract pertinent information to apply scheduling criteria .
- Works as a liaison between the patient and clinical staff to ensure proper scheduling of appointments.
- Interacts with patients, referring physicians, and hospital staff by phone, fax, and email.
- Schedules appointments electronically utilizing a patient portal system for Neurosurgeons, Physiatrists, and Advanced Practice Providers
- Monitors all schedules for accuracy and gaps.
- Maintains a general knowledge of diagnoses specific to neurosurgery and insurance plans.
- Complies with all our processes and HIPAA regulations.
- Applies our values in decision-making and interactions with all individuals.
- Promotes a positive work environment through effective teamwork.
- Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours : Monday - Friday : 8 : 00 am - 5 : 00 pm
This is not a remote position.
Company Culture Expectations :
Compassion : Treats others with compassion and empathy
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