What are the responsibilities and job description for the Medical Office Floater- Concord position at Carolina Neurosurgery & Spine Associates?
Carolina Neurosurgery and Spine Associates (CNSA) is seeking a Medical Office Floater in our North market. CNSA has been established as a private medical practice for over 75 years and currently has been recognized as one of North Carolina and Charlotte’s Top Workplaces.
This position will be based in Concord and float to our Huntersville location to support our business operations to include physician administrative assistant responsibilities, front desk neuro or physical therapy check-in/check-out, switchboard, medical records, scheduling, verifying benefits, and posting charges.
Qualified candidates will have 1-2 years of medical business office experience and must demonstrate knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task in a fast paced environment while insuring excellent patient care and remain flexible to shifting assignments based on business needs.
Responsibilities will include the following based on the assignment:
- Checks in and checks out patients; collects payments and verifies and/or updates insurance. Obtains proper insurance documentation and demographic information.
- Processes new patient paperwork and/or updated paperwork.
- Follows established procedures to prepare for upcoming appointments.
- Explains insurance authorization to patients as necessary.
- Posts payments and balance at the end of each day and prepares daily deposits following established procedures.
- Schedules new patient appointments.
- Posts charges.
- Serves as physician’s point of contact for scheduling appointments and procedures.
- Coordinates pre-certification approvals following established procedures.
- Transcribes dictation for assigned physician.
- Manages physician and MLP schedule changes and call changes to insure all parties are notified.
- Answers busy telephones, responds to requests and/or directs to appropriate party.
- Insures all patient interactions and medical records follow the CNSA confidentiality requirements and HIPAA regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours:
Monday - Friday: 8:00am – 5:00pm with flexibility based on assignment.
Company Culture Expectations:
- Reflects CNSA Core Values in all job responsibilities and interactions
- Compassion: Treats others with compassion and empathy
- Teamwork: Collaborates with all team members
- Communication: Communicates effectively and with positivity
- Integrity: Acts with integrity and accountability
- Innovation: Remains open-minded to new ideas and continual improvement
- Community: Treats every patient and team member as a part of the CNSA community
- Participates in department or system wide improvement plans
- Performs high quality work that is neat, accurate, complete, and on time
- Offers assistance to all patients by promptly responding to requests and needs
- Asks questions to gain full understanding of assignments
- Adapts to changing assignments and responsibilities
Apply today!
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