What are the responsibilities and job description for the Medical Office Floater- Greensboro position at Carolina Neurosurgery & Spine Associates?
We are searching for compassionate and energetic individuals to join our team! We are seeking a Full-Time Medical Office Floater in our Greensboro office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.
Qualified candidates will have 2 years of medical business office experience in a similar capacity and must demonstrate knowledge of medical terminology and insurance. Must have the ability to multi-task in a fast paced environment while ensuring excellent patient care and remain flexible to shifting assignments based on business needs.
Responsibilities will include the following based on the assignment:
- Checks in patients; collects payments and verifies and/or updates insurance. Obtains proper insurance documentation and demographic information.
- Processes new patient paperwork and/or updated paperwork.
- Follows established procedures to prepare for upcoming appointments.
- Explains insurance authorization to patients as necessary.
- Posts payments and balances at the end of each day and prepares daily deposits following established procedures.
- Schedules new patient appointments.
- Posts charges.
- Communicates with insurance companies to obtain pre-certification authorizations for surgeries, imaging studies, procedures, etc.
- Supports the office by covering switchboard as necessary.
- Serves as physician’s point of contact for scheduling appointments and procedures.
- Coordinates pre-certification approvals following established procedures.
- Proofs transcribed dictation for assigned physician.
- Manages physician schedule changes and call changes to ensure all parties are notified.
- Answers busy telephones, responds to requests and/or directs to appropriate party.
- Provides financial estimates to patients
- Sets up payment plans for patients
- Assists with surgery scheduling
- Complies with all our processes and HIPAA regulations.
- Applies our values in decision-making and interactions with all individuals.
- Promotes a positive work environment through effective teamwork.
- Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours:
Monday - Friday: 8:30am – 5:00pm with flexibility based on assignment.
Monday - Friday: 8:30am – 5:00pm with flexibility based on assignment.
Company Culture Expectations:
- Reflects CNSA Core Values in all job responsibilities and interactions
- Compassion: Treats others with compassion and empathy
- Teamwork: Collaborates with all team members
- Communication: Communicates effectively and with positivity
- Integrity: Acts with integrity and accountability
- Innovation: Remains open-minded to new ideas and continual improvement
- Community: Treats every patient and team member as a part of the CNSA community
- Participates in department or system wide improvement plans
- Performs high quality work that is neat, accurate, complete, and on time
- Offers assistance to all patients by promptly responding to requests and needs
- Asks questions to gain full understanding of assignments
- Adapts to changing assignments and responsibilities
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