What are the responsibilities and job description for the Patient Accounts Representative (Billing Customer Service) position at Carolina Neurosurgery & Spine Associates?
We are searching for compassionate and energetic individuals to join our team! We are seeking a Full-Time Patient Accounts Representative located in mid-town Charlotte. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.
The ideal candidate possesses excellent customer service skills and has at least 1 year of healthcare billing or front desk experience. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task and have a high degree of accuracy and attention to detail.
The ideal candidate possesses excellent customer service skills and has at least 1 year of healthcare billing or front desk experience. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task and have a high degree of accuracy and attention to detail.
- Assists patients over the telephone with questions regarding their account and identifies and resolves patient billing issues.
- Responds to inquiries from patients, attorneys and patient portal.
- Processes and posts payments taken over the phone and through patient portal.
- Works with collection agencies to ensure accuracy of information.
- Follows all our processes and complies with HIPAA regulations.
- Updates pertinent patient information in the system.
- Works as part of a team to complete departmental responsibilities.
- Applies our values in decision-making and interactions with all individuals.
- Promotes a positive work environment through effective teamwork
- Other duties as assigned by changing needs, patient flow, or physician request
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours: Monday – Friday: 8:00am – 5:00pm
This is not a work from home position.
Company Culture Expectations:
- Reflects CNSA Core Values in all job responsibilities and interactions
- Compassion: Treats others with compassion and empathy
- Teamwork: Collaborates with all team members
- Communication: Communicates effectively and with positivity
- Integrity: Acts with integrity and accountability
- Innovation: Remains open-minded to new ideas and continual improvement
- Community: Treats every patient and team member as a part of the CNSA community
- Participates in department or system wide improvement plans
- Performs high quality work that is neat, accurate, complete, and on time
- Offers assistance to all patients by promptly responding to requests and needs
- Asks questions to gain full understanding of assignments
- Adapts to changing assignments and responsibilities
Apply Today!
Providing Compassionate, Quality Care - Together
Patient Accounts Associate
Candidate Experience site -
Charlotte, NC
Patient Accounts Coordinator
Candidate Experience site -
Charlotte, NC
Patient Accounts Specialist
Candidate Experience site -
Charlotte, NC
