What are the responsibilities and job description for the Site Manager position at Carolina Outreach, LLC?
Job Details
Description
About Carolina Outreach
Carolina Outreach, an ncgCARE partner, is a leading provider of community-based behavioral health services in North Carolina. With a mission to deliver evidence-based care, we serve individuals and families through outpatient therapy, psychiatric services, and enhanced behavioral health programs. Our core values emphasize excellence, collaboration, and innovation, shaping a supportive and empowering environment for our clients and staff.
Position Overview
We are seeking an experienced Site Manager to lead our Charlotte location. This role is a combination of clinical and administrative responsibilities, with approximately 20% direct clinical services and 80% administrative duties. The Site Manager is responsible for the overall performance of the site, including staff management, quality assurance, financial oversight, and program development.
As a leader, you will model Carolina Outreach’s values, foster a positive work environment, and act as the site’s primary liaison with community partners, stakeholders, and clients.
Location: Charlotte, NC
Compensation
Site Operations & Performance
If you’re a dedicated professional with a passion for behavioral health and leadership, join Carolina Outreach as a Site Manager in Smithfield. Shape the future of mental health services while fostering a positive and impactful workplace.
Apply Today and make a difference in the lives of those we serve!
Legal Information
ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncgCARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.
ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.
EEO is the Law
EEO Supplement
E-Verify
Family Medical Leave
Pay Transparency
ncgCARE and all partner affiliates maintain a drug-free workplace.
Description
About Carolina Outreach
Carolina Outreach, an ncgCARE partner, is a leading provider of community-based behavioral health services in North Carolina. With a mission to deliver evidence-based care, we serve individuals and families through outpatient therapy, psychiatric services, and enhanced behavioral health programs. Our core values emphasize excellence, collaboration, and innovation, shaping a supportive and empowering environment for our clients and staff.
Position Overview
We are seeking an experienced Site Manager to lead our Charlotte location. This role is a combination of clinical and administrative responsibilities, with approximately 20% direct clinical services and 80% administrative duties. The Site Manager is responsible for the overall performance of the site, including staff management, quality assurance, financial oversight, and program development.
As a leader, you will model Carolina Outreach’s values, foster a positive work environment, and act as the site’s primary liaison with community partners, stakeholders, and clients.
Location: Charlotte, NC
Compensation
- Associate License: Starting at $67,100
- Fully Licensed: Starting at $70,631
Site Operations & Performance
- Oversee the day-to-day performance of the site, addressing operational and programmatic challenges to ensure success.
- Ensure the facility is professionally maintained, efficient, and compliant with agency standards.
- Collaborate with the executive team to develop and monitor annual plans and budgets.
- Deliver high-quality services to clients by overseeing client flow from intake through treatment to discharge.
- Hire, train, and retain high-performing staff, ensuring credentials, training, and supervision align with agency and client needs.
- Provide clinical and administrative supervision for staff, including case consultations and crisis management support.
- Facilitate performance reviews, implement Performance Improvement Plans, and handle terminations when necessary.
- Lead monthly team meetings and collaborate with team leads to foster a supportive, positive work culture.
- Develop and implement new processes to optimize clinical and financial outcomes.
- Collaborate with the Quality Management (QM) department to ensure compliance with local and national standards.
- Identify and incorporate evidence-based practices, ensuring staff receive proper training for effective implementation.
- Act as the face of Carolina Outreach in the community, promoting partnerships with stakeholders and MCOs.
- Address authorization issues, anticipate service trends, and advocate for improvements to meet client and agency needs.
- Plan, oversee, and implement marketing efforts to enhance visibility and engagement within the community.
- Current license, provisional license, certificate, registration, or permit issued by a governing board in a human service profession.
- Proven leadership experience in behavioral health services, including administrative oversight and clinical supervision.
- NVCI certification (or willingness to complete) and training in population served, including service definition and confidentiality.
- Strong organizational and problem-solving skills with the ability to manage both clinical and operational challenges.
- Competitive Compensation: Salaries commensurate with experience and licensure.
- Comprehensive Benefits:
- Health, dental, and vision insurance
- FSA/HSA options
- Company-paid basic life insurance
- Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
- 401(k) retirement plan
If you’re a dedicated professional with a passion for behavioral health and leadership, join Carolina Outreach as a Site Manager in Smithfield. Shape the future of mental health services while fostering a positive and impactful workplace.
Apply Today and make a difference in the lives of those we serve!
Legal Information
ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncgCARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.
ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.
EEO is the Law
EEO Supplement
E-Verify
Family Medical Leave
Pay Transparency
ncgCARE and all partner affiliates maintain a drug-free workplace.
Salary : $67,100 - $70,631
