Intake Coordinator

About Carolina Outreach

Carolina Outreach is a leading provider of community-based behavioral health services in North Carolina. As part of ncgCARE, we are dedicated to improving lives through evidence-based practices. Our services include school-based therapy, outpatient counseling, psychiatric evaluations, community support, and substance abuse treatment.

Position Overview

We are seeking a full-time Intake Coordinator to provide community-based and in-home individual and family therapy, as well as community support services. This role involves assessing client strengths and needs, coordinating service implementation, and ensuring quality and compliance in client documentation. The Intake Coordinator serves as a key advocate for individuals and families while facilitating their access to essential treatment and support services.

Location: Raleigh, NC

Compensation:

• Associate License: starting at $54,373
• Fully Licensed: starting at $57,235

Key Responsibilities

Therapeutic Support

• Provide in-home and community-based therapy for children, adolescents, adults, and families.
• Work with clients, families, and natural supports to assess strengths and needs.
• Develop, implement, and evaluate treatment plans to ensure services align with client goals.
• Recommend appropriate treatment modalities and provide services directly or by referral.

Intake Coordination

• Conduct initial intake assessments with families and/or community agencies requesting services.
• Assist clients with enrollment and service authorization with LME/MCOs.
• Facilitate appropriate matches between clients and available services to meet individual needs.

Documentation and Compliance

• Assist in creating and maintaining Person-Centered Plans (PCPs), NC-TOPPS assessments, and Diagnostic Assessments.
• Monitor and ensure compliance with documentation standards for PCPs, NC-TOPPS, and Diagnostic Assessments.
• Maintain communication with LME/MCOs regarding authorization status and ensure timely reauthorizations.

Team Collaboration

• Communicate with staff and management on client staffing needs.
• Provide training to employees on authorization documentation and procedures.
• Assist the Family Services Supervisor with managing client authorizations and service reauthorizations.

Advocacy and Community Engagement

• Act as a client advocate in the community, supporting families in accessing necessary resources.
• Participate in a 24-hour rotating on-call schedule to provide crisis support as needed.

Qualifications

• Education:
  • Master’s degree in Counseling, Psychology, Social Work, or a related field.
• Licensure:
  • Must hold an associate or full Mental Health license (e.g., LCSW/A, LCMHC/A, LMFT/A).
• Skills:
  • Strong organizational, communication, and problem-solving skills.
  • Ability to work collaboratively within a multidisciplinary team.

Why Join Carolina Outreach?

• Comprehensive Benefits:

  • Health, dental, and vision insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • Company-paid basic life insurance.
  • Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability.

• Retirement and PTO:

  • 401(k) retirement plan.
  • Paid Time Off (PTO).

• Professional Growth:

  • Ongoing training and development opportunities.
  • Supportive and collaborative team environment.

Ready to Make a Difference?

Join Carolina Outreach as an Intake Coordinator and be part of a team dedicated to empowering individuals and families through high-quality, person-centered care.

Apply Today to help improve lives in the Raleigh community!

Legal Information: 

ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncgCARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com. 

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. 

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future. 

ncgCARE and all partner affiliates maintain a drug-free workplace. 

Salary : $54,373 - $57,235