What are the responsibilities and job description for the Senior Manager - Partner Services position at Carolina Panthers?
Position: Sr. Manager – Partnership Service - Panthers
Department: Corporate Partnerships
Reporting Relationship: Reports to the Director of Partnership Service
Status: Full-Time (Exempt)
Position Summary
The Partnership Service Sr. Manager manages the day-to-day relationships with select Carolina Panthers partners, including account management, contract fulfillment, and retention efforts, with the goal of successfully providing our partners with best-in-class service and flawless execution.
Primary Responsibilities
- Serve as primary contact for all assigned partnership accounts, working alongside the Director, Partnership Service
- Responsible for overall day-to-day account management including contract activation and fulfillment, strategic direction, and budget for assigned corporate partners.
- Manage partnership deliverables (i.e. branding, signage, media, print, promotional, entertainment elements, etc.) to ensure quality standards and that partner expectations are met.
- Coordinate the implementation of branding and activations during Panthers game days and other events including digital signage, in-game features, and fan engagement activations.
- Support and review partner activations, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media.
- Work alongside Director, Partnership Service to develop partnership sales materials for renewal and/or addition.
- Liaise between Partner, Director of Partnership Service, and all internal departments to ensure partner satisfaction.
- Initiate and maintain regular contact with client and/or client’s agency, developing strong professional relationships.
- Track all corporate partner activation expenses and coordinate all efforts with accounting teams (both internal and external), including invoicing and payment statuses.
- Lead measurement and recapping of all partnerships, working alongside internal stakeholders.
- Other duties as assigned
Qualifications and Education Requirements
- Bachelor’s degree in relevant field
- At least 7 years of relevant work experience
- Must be proficient in MS Word, Excel, PowerPoint, and Outlook
- Must be willing to work flexible hours, including some nights, and weekends
- Must be willing to travel when necessary
- Must pass pre-employment screens
Skills for Success:
- Develop and maintain courteous, effective and professional working relationships with employees at all levels of the organization as well as with sponsors and their contacts.
- Must be able to follow company policies and procedures.
- Must maintain appropriate levels of confidentiality with regard to partner and club matters.
- Must be punctual and timely in meeting all requirements of performance, including but not limited to attendance standards and work deadlines and all scheduled meetings.
- Proven track record in managing and onboarding long-term, top tier integrated marketing partnerships
- Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
- Creativity to develop strategic and purpose driven solutions
- Excellent spelling, grammar, proofreading skills and a strong ability to communicate both orally and written
- Must adapt, with minimal or no advance notice, to changes in how business is conducted, and work is accomplished.
- Excellent organizational skills and attention to detail
- Excellent communication skills, able to work with multiple stakeholders and personalities.
- Dynamic interpersonal skills and approachable personality.
- Works well under pressure while maintaining a positive attitude
- Must be a reliable team player who thrives in a collaborative, fast-paced environment.
- Must be able to multi-task while managing time successfully
Physical Requirements
- Sitting at desk and computer for long periods of time
- Prolonged periods of standing and walking
- Must be able to lift 15 pounds at a time
Work Environment
This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions). The job may require travel to off-site partnership events.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
