What are the responsibilities and job description for the Pediatric Patient Scheduler position at Carolina Pediatric Therapy?
If you're looking for the opportunity to enhance the lives of children, don't look any further than Carolina Pediatric Therapy. We are seeking a Bilingual Pediatric Patient Scheduler with a love for pediatrics, a desire to grow professionally, an interest in working with diverse populations, and a heart for collaboration. At Carolina Peds, we believe in the power of teamwork and flexibility, and we thrive by working together to achieve our goals. Our employees are driven by a shared commitment to providing the best care for our patients and their families.
Working for an organization with the size and resources of Carolina Peds means having the potential to positively affect the health and well-being of entire communities. Whether you're part of our administrative, marketing, or therapy teams, we all share one common goal-providing the best possible care experience for our patients.
If you're passionate about your career and excited about being challenged to achieve your potential, we want to hear from you. We are looking for a dedicated and compassionate bilingual Pediatric Patient Scheduler to join our team. In this role, you'll work closely with our pediatric patients, their families, healthcare professionals, and billing team to schedule appointments and provide seamless bilingual support to our diverse community. If you are a team player who thrives in a flexible, dynamic environment and is passionate about working with children, this is the role for you.
Key Responsibilities :
- Schedule patient appointments in a timely and accurate manner, ensuring seamless coordination across all departments (i.e. clinical team, billing team).
- Provide bilingual (English / Spanish) support for families, answering questions, addressing concerns, and ensuring clear communication throughout the scheduling process.
- Assist non-English speaking families by providing clear, compassionate information about procedures, office policies, and insurance matters in their preferred language.
- Collaborate with pediatric healthcare providers to ensure all appointments are set according to patient needs and availability.
- Provide exceptional customer service to families, addressing inquiries, offering support, and ensuring a positive experience.
- Work closely with the team to improve scheduling processes and patient flow, contributing to the overall efficiency of our services.
- Adapt to changing patient or company needs and support team efforts in achieving shared goals.
- Maintain accurate patient records and follow all HIPAA guidelines and confidentiality protocols.
Ideal Candidate :
Why Carolina Pediatric Therapy?
COMPETITIVE SALARY & BENEFITS We offer a stable and professional working environment with competitive pay and benefits. We are an equal opportunity employer and we take pride in the diversity and dedication of our staff. Below is a sampling of the lifestyle advantages we offer. Of course, the best way to measure them is to experience them yourself.
